Benefits Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Professionally and courteously respond to incoming calls from participants regarding retirement and pension benefits.

• Assist participants with requests for retirement packages, explaining the available options and necessary documentation.

• Accurately update participant records, including address changes and other personal information, ensuring compliance.

• Investigate and resolve participant inquiries by reviewing account details, plan provisions, and system records.

• Clearly and accurately communicate benefits information to participants.

• Document all calls, actions taken, and resolutions in the appropriate systems with precision.

• Navigate various systems and applications while providing assistance to participants.

• Achieve established performance metrics, including quality, adherence, and productivity standards.

• Escalate complex or unresolved issues to the appropriate department as needed.

• Adhere to all established policies, procedures, and guidelines while safeguarding confidential participant information.

⛳️ Requirements

• Prior experience in a call center, ideally in a high-volume or back-to-back call setting.

• Excellent and professional communication skills.

• Strong problem-solving abilities.

• Basic computer proficiency and the capability to navigate multiple systems.

• Must be at least 18 years of age.

• High school diploma or GED is required.

• Must successfully pass a criminal background check.

• Must complete an internet speed test (download speed of 25 Mbps or greater, upload speed of 5 Mbps or greater, and ping time of 175 ms or less).

• Must have the capability to connect to a modem/router using an ethernet cable.

• Must reside in a qualifying U.S. state where the compensation structure adheres to applicable wage regulations.

🏝️ Benefits

• Paid training

• Opportunities for career advancement

• Comprehensive benefit options

• Positive work environment

• Health insurance coverage

• Optional dental and vision programs

• Life and disability insurance

• Retirement savings plan

• Paid holidays

• Paid time off (PTO) including vacation and/or sick leave

• Potential bonus or incentive based on business needs