Benefits Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee standard employee benefits processes, including enrollments, qualifying life events, status changes, new hires, transfers, and terminations.

• Ensure the accuracy and timeliness of employee benefits records and eligibility information.

• Manage Benefits tickets via ServiceNow, addressing employee inquiries, resolving routine issues, and escalating complex cases.

• Act as a knowledgeable resource for employee benefits inquiries.

• Assist with the annual Benefits Open Enrollment, which includes system updates, employee communication, issue resolution, and follow-ups.

• Work in collaboration with Payroll to investigate and resolve discrepancies in benefits deductions.

• Coordinate benefits-related communications and documentation for both new hires and current employees.

• Maintain benefits documentation and records in compliance with company policies as well as legal and regulatory standards.

• Enter, review, and update employee information in benefits administration and HRIS systems.

• Create and analyze regular benefits reports that encompass enrollment, eligibility, deduction, and participation data.

• Conduct benefits billing reconciliation and investigate discrepancies among enrollment records, vendor invoices, and payroll deductions.

• Aid in benefits audits and research to resolve eligibility discrepancies.

• Support vendor communications and routine issues related to benefits administration.

• Identify process-related issues and suggest enhancements to improve accuracy and efficiency.

• Carry out other duties as assigned.

⛳️ Requirements

• High school diploma or equivalent.

• Level 1: 0–2 years of experience in administrative roles, human resources, benefits, payroll, or related fields.

• Level 2: 3–4 years of experience in administrative roles, human resources, benefits, payroll, or related fields.

• Level 3: 5–6 years of experience in administrative roles, human resources, benefits, payroll, or related fields.

• Capability to interpret and apply benefits policies and procedures.

• Proficient in using HRIS, benefits administration, and service ticketing systems.

• Ability to prioritize tasks, manage multiple projects, and meet deadlines.

• Strong attention to detail and effective problem-solving abilities.

• Diplomatic and effective verbal and written communication skills.

• High level of cultural awareness and sensitivity.

• Proficiency in Windows and the Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.

• Level 2 and Level 3: Experience in supporting employee benefits administration.

• Level 2 and Level 3: Familiarity with Microsoft Excel formulas and data reconciliation.

• Level 3: Experience in independently administering employee benefits programs and resolving complex benefits issues.

• Level 3: Experience in benefits billing reconciliation, eligibility audits, and benefits data analysis.

• Ability to pass a background check.

• Preferred: Associate or bachelor's degree in Human Resources, Business Administration, or a related field.

• Preferred: Experience with COBRA, 401(k) plans, health and wellness programs, or other employee benefit programs.

• Preferred: Experience with HRIS or benefits administration systems such as ADP.

• Preferred: Proficiency with Excel functions including VLOOKUP and HLOOKUP.

• Preferred: Progress toward SHRM-CP, PHR, or PHR certification.

• Preferred: Previous experience with Alaska Native Corporations.

• Preferred: Prior experience in government contracting.

🏝️ Benefits

• Competitive base salary based on qualifications and experience.

• Annual incentive compensation plan.

• Profit-sharing initiative.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan with company matching.

• Tax-deferred savings options.

• Supplementary benefits.

• Paid time off.

• Opportunities for professional development.