Behavioral Health Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver real-time assistance to clients during live virtual group sessions.

• Support clients who may be tardy, disengaged, or facing technical difficulties during sessions.

• Reinforce expectations for participation and group norms.

• Collaborate with therapists to uphold a stable and nurturing group environment.

• Observe and assess client participation, behavior, and engagement during group sessions.

• Document observations, attendance, actions taken, and events of significance in line with program standards.

• Relay significant concerns or changes in client presentation to the clinical team.

• Monitor client distress or escalation during group sessions and respond accordingly.

• Offer verbal de-escalation and support for emotional regulation.

• Follow protocols to maintain a safe treatment environment.

• Assist in the delivery and completion of clinical screeners.

• Aid in care coordination, including preparation and follow-up related to SCC communications.

• Support discharge planning by identifying resources and coordinating appointments.

• Reinforce next steps and help with transition planning for clients.

• Work in collaboration with therapists to ensure continuity across different levels of care.

• Engage closely with therapists, Executive Directors, and Telehealth Services Coordinators.

• Take part in team huddles, rounds, safety reviews, and operational meetings as assigned.

• Proactively communicate trends in attendance, barriers to engagement, and safety concerns.

⛳️ Requirements

• Bachelor’s degree in psychology, social work, or a related field.

• Prior experience in a behavioral health or mental health setting.

• Excellent interpersonal, communication, and de-escalation skills.

• Capability to work effectively within a multidisciplinary team.

• Compassionate, empathetic, and nonjudgmental attitude towards client support.

• Comfortable operating in a fully virtual environment.

• Ability to maintain confidentiality and adhere to ethical standards.

• Proficient in using video conferencing systems, Electronic Health Records (EHR), and digital screening and documentation platforms.

• Ability to uphold professional boundaries and work within a clearly defined non-clinical scope of practice.

• Strong organizational and documentation skills with a keen attention to detail.

• Reliable internet connection and capability to work in a private, HIPAA-compliant environment.

• Must successfully pass background checks and drug screening.

• Availability Monday through Friday, from 10 am to 6:30 pm EST.

🏝️ Benefits

• Medical, dental, and vision insurance.

• HealthJoy unlimited therapy.

• UHC wellness program.

• HSA/FSA options.

• Pet insurance.

• Responsible PTO for both full-time and part-time employees.

• 401(k) with company matching.

• Coverage of all licensing fees, including opportunities for cross-licensure when applicable.

• Annual stipend for tuition reimbursement, ongoing education, or CEUs.

• Structured clinical supervision aimed at licensure for pre-licensed clinicians.

• Best-in-class clinical supervision based on the PHP/IOP curriculum.