Behavioral Health Quality and Program Manager, PMHNP, PA-C

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Act as the clinical department lead for data analysis, visualization, and performance reporting across psychiatry, therapy, and case management

• Integrate clinical, quality, patient safety, and operational data to uncover trends, set priorities, and convert insights into clinical initiatives and program enhancements

• Design, implement, and assess sustainable solutions that enhance quality, safety, consistency of care, and compliance with organizational standards

• Supervise the student precepting program and oversee supervisory programs for Advanced Practice Providers and Associate Therapists

• Drive the implementation and evaluation of clinical initiatives, pilots, and practice enhancements

• Identify chances to elevate clinical quality, patient safety, continuity of care, and adherence to standards

• Examine clinical reviews, competency assessments, documentation, clinician support requests, onboarding results, and patient care and operational data

• Assess intervention results and relay trends, risks, progress, and recommendations to the CEED Director

• Manage and enhance the student precepting program, focusing on preceptor support, academic partner coordination, and program evaluation

• Develop precepting as a pathway for workforce development and recruitment

• Oversee talent acquisition, onboarding timelines, and contract requirements; coordinate supervising physician allocations, recruitment, and onboarding

• Coordinate the clinical supervisor program for associate therapists, addressing supervisory hours, documentation, state board compliance, and supervisor support

• Manage program operations for business lines including Collaborative Care Management (CoCM)

• Ensure compliance with regulatory requirements across current and prospective operational states

• Create implementation strategies for regulatory changes and incorporate requirements into clinical practice

• Develop and refine documentation templates, policies, workflows, and guidance

• Identify gaps in clinical practice and educational needs through peer review, competency evaluations, performance trends, CEED AI tool monitoring, support requests, and priorities

• Collaborate with Clinical Education & Excellence Managers on training, resources, and clinician support

• Provide clinical subject-matter expertise for educational materials and practice-improvement decisions

• Offer clinical leadership, coaching, and direction to assigned direct reports

• Establish priorities, expectations, and accountability for designated programs and quality-improvement initiatives

• Oversee the execution of assigned tasks in alignment with CEED priorities and organizational goals

• Allocate 50% of time to direct clinical patient care and 50% to administrative responsibilities

⛳️ Requirements

• Hold an active, unrestricted PMHNP-BC or PA-C license suitable for role requirements in both the state of primary residence and the state(s) where direct patient care is provided

• Willingness to obtain additional state licensure as required by Ascend Healthcare

• At least 2+ years of experience in the field of psychiatry

• Proven experience in clinical education and clinician development, quality and competency review, or clinical leadership and performance enhancement

• Preferred experience in behavioral health, outpatient psychiatry, therapy, integrated care, or Community Health Center/FQHC environments

• Proficient with data visualization tools such as Power BI, clinical data analysis, Microsoft Office applications, electronic medical records, and virtual communication technologies

• Strong knowledge of clinical quality, documentation and regulatory standards, and evidence-based practices within the assigned service line

• Capability to create practical, clinician-focused tools that encourage adoption and consistent care delivery

• Excellent collaboration, coaching, organization, communication, and problem-solving abilities

• Ability to work Monday to Friday, 8am-5pm, preferably in Arizona time

• Access to a quiet, dedicated workspace with reliable internet connection

• Completion of background checks and drug screenings as a requirement for employment

🏝️ Benefits

• Medical, Dental, Vision, Life, and Long-Term Disability benefits

• Paid Time Off (PTO) plus Company Holidays

• Annual Continuing Education Unit (CEU) Stipend

• Supportive Collaborative Environment

• Remote-first work setting

• 401(k) plan

• 401(k) matching

• Dental Insurance

• Health Insurance

• Life Insurance

• Paid Time Off

• Assistance with Professional Development

• Vision Insurance

• Eligibility for an annual performance bonus