Behavioral Health Crisis Clinician – Weekends

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Provide support for the 24-hour Behavioral Health Crisis line.

• Conduct telephonic screenings, triage, assessments, reviews, and referrals.

• Handle escalated calls related to urgent or emergent needs such as psychosis, suicidality, homicidality, intoxication, withdrawal, or medical emergencies.

• Make clinical triage decisions based on limited information obtained from telephonic screenings.

• Ensure that comprehensive screenings and referrals align with the necessary level of service.

• Maintain caller safety by contacting and mobilizing EMS, CIT officers, police, and mobile crisis teams as needed.

• Engage in the Decision to Warn for callers exhibiting active homicidal ideation in accordance with policy.

• Report to Child Protective Services and Adult Protective Services when appropriate.

• Identify high-risk or special healthcare needs populations and refer them to Care Coordination.

• Review caller history in the client management system to determine suitable referral options.

• Schedule assessment appointments with contracted providers using an electronic scheduling system.

• Complete specialized screening documentation and record incoming call activity in the MCO tracking system.

• Operate a multifunction phone system and various software programs while addressing caller needs.

• Conduct follow-up activities for scheduled assessments and crisis follow-up appointments.

• Route calls to the appropriate MCO departments when necessary.

• Monitor incoming faxes and overflow vendor reports to ensure timely attention to written referrals.

• Interact with community emergency services and engage interpreter services when required.

• Provide clinical oversight and review of overflow vendor calls.

• Assist callers in overcoming barriers to accessing care and identify available resources.

• Offer consultation and support to non-licensed Call Center staff.

• Train new staff and provide ongoing training throughout clinical operations.

• Read, integrate, and adapt procedural tasks in a rapidly evolving, paperless environment.

• Report quality concerns and unusual call or service-seeking patterns to supervisors.

⛳️ Requirements

• Master’s degree in a Human Services field.

• A minimum of three (3) years of post-degree experience in a community, business, or governmental program that provides mental health support services.

• Current, active, and unrestricted behavioral health license issued by a North Carolina Professional Board (LCSW, LCMHC, LCAS, LPA, LMFT).

• Understanding of relevant state and federal laws, client rights, mandatory reporting, and confidentiality.

• Familiarity with Crisis Intervention, Motivational Interviewing, and Systems Theory.

• Knowledge of culturally competent practices.

• Proficient with the Diagnostic and Statistical Manual of Mental Disorders, 5th edition.

• Thorough knowledge of MCO/LME structure within the North Carolina mental health system.

• Comprehensive understanding of ASAM Criteria and resources within the identified catchment area.

• Proficiency in using multiple software platforms and strong keyboarding abilities.

• Ability to troubleshoot minor technological issues independently.

• Capability to assess clinical levels of need telephonically.

• Skill in providing crisis response and de-escalating challenging callers.

• Ability to coordinate effectively with staff from various agencies.

• Capacity to manage time, solve problems, and prioritize work independently.

• Ability to maintain composure during high-stress, crisis-related calls.

• Proficiency in Microsoft Office.

• Expertise in communication, crisis intervention, and customer service.

• Must reside in North Carolina.

• Availability for some holiday hours is required.

🏝️ Benefits

• Medical, Dental, Vision, Life, and Long-Term Disability insurance.

• Generous retirement savings plan.

• Flexible work schedules, including hybrid and remote options.

• Paid time off, including vacation, sick leave, holidays, and management leave.

• Dress flexibility.