Banking Service Technician

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Diagnose, repair, and conduct preventive maintenance on banking security equipment.

• Install equipment and provide service/support to existing clients by addressing service requests.

• Install, repair, refurbish, and maintain remote drive-up systems, as well as audio and video devices.

• Manage locking mechanisms, including drawer locks, vaults, secure keyways, and additional banking systems.

• Install, program, test, repair, and maintain electrical and electronic systems and equipment.

• Configure and support network systems and equipment for designated projects.

• Install new units, ensuring final connections, testing, and training are completed.

• Address customer service inquiries, scheduled maintenance, emergency requests, and after-hours service calls.

• Identify project challenges and contribute to strategies that reduce costs and prevent schedule overruns.

• Review completed work for adherence to specifications, requirements, and compliance with manufacturer standards.

• Estimate costs, timelines, and materials needed for replacement equipment.

• Clean, maintain, adjust, calibrate, and service equipment as necessary.

• Troubleshoot malfunctioning equipment or software systems effectively.

• Mentor junior staff members to enhance their skills and knowledge.

• Collaborate with team members to optimize operations.

• Provide management with insights regarding customer satisfaction, product performance, installation methods, standards, and product enhancements.

• Execute tasks in accordance with regulations, best practices, and company health and safety policies.

• Maintain a professional image and perform additional assigned duties.

⛳️ Requirements

• High School diploma/GED or equivalent experience.

• Proficient understanding of drive-up, locking, and electronic systems relevant to the banking sector.

• Basic familiarity with Digital Video Recorders (DVRs) and Network Video Recorders (NVRs) associated with remote systems.

• Comprehensive knowledge of mechanical and electrical systems.

• Excellent oral and written communication abilities.

• Strong interpersonal communication skills.

• Customer-centric approach.

• Flexibility and adaptability.

• Preferred but not mandatory: technical diploma and/or equivalent trade experience (e.g., Electrician).

• Preferred but not mandatory: 1 year of prior technician experience in a commercial, industrial, or facilities operation environment.

• Preferred but not mandatory: experience in the electronic, fire alarm & life safety, and/or building automation sectors.

🏝️ Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.

• Fun & Laughter Day Off.

• Medical, Dental & Vision Plan.

• Life insurance & Disability Plan.

• Wellness Program.

• 401K Matching Plan.

• Colleague Assistance Program.

• Tuition reimbursement.

• Competitive salary and compensation package.

• Vehicle reimbursement plan or company vehicle.

• Corporate Social Responsibility Day.

• Cell phone reimbursement (if applicable).

• Paid parental leave.