Bank Customer Service Representative, Bilingual

This is a fully remote position, open to applicants in Canada.

📋 Description

• Handle a diverse array of telephone inquiries from Canadian Tire Bank Triangle MasterCard members.

• Safeguard the integrity and security of customer account details.

• Utilize technical, product, and process expertise across various scenarios.

• Foster a positive customer perception of Canadian Tire.

• Enhance customer trust in service capabilities.

• Ensure the accuracy of customer information.

• Cultivate effective relationships to promote a positive work atmosphere.

• Comprehend and address customer needs while taking ownership of the moment.

• Implement innovative ideas to retain Customers for Life.

• Offer customers relevant products and services.

• Take initiative for ongoing learning and professional development.

• Primarily work evenings until close and weekends based on business requirements.

⛳️ Requirements

• Fluent in both spoken and written English and French.

• Exceptional verbal and written communication skills.

• Strong problem-solving capabilities and sound decision-making skills.

• Proficient active listening abilities.

• Knowledge and experience with computers.

• Demonstrated enthusiasm for delivering an outstanding customer experience.

• At least one year of customer service experience in retail, fast food, hotel, or hospitality sectors.

• Proven ability to learn and assist with basic browser-based functions.

• Availability for days, evenings, and weekends.

• Successful completion of reference checks, credit checks, criminal background checks, and sanctions & PEP screenings.

• Applicants must be residents of Ontario.

• Full-time training hours are Monday to Friday, from 8 AM to 4 PM for a duration of 6 weeks.

🏝️ Benefits

• Comprehensive benefits and retirement programs.

• Performance incentives.

• Continuing education programs.

• Additional perks to support your well-being.

• Opportunities for career advancement.

• Discounts on products.

• Annual salary review process.