B2C Luxury Travel Consultant – Madikwe Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Engage directly with clients to grasp their travel needs, preferences, budgets, and expectations.

• Craft and promote bespoke luxury safari itineraries centered around Madikwe Game Reserve.

• Leverage safari knowledge to suggest appropriate lodges, room options, activities, and experiences.

• Oversee the client journey from initial inquiry to confirmed booking and follow-up after the trip.

• Develop and present persuasive itineraries and quotations.

• Foster strong client relationships while delivering a personalized sales experience.

• Recognize opportunities for upselling and enhancing client itineraries.

• Address client inquiries, objections, and modifications throughout the sales cycle.

• Collaborate closely with internal teams to ensure a smooth transition from sale to travel.

• Keep updated on current Madikwe lodges, safari offerings, wildlife, and the surrounding area.

• Ensure CRM systems and client information are accurately maintained.

• Stay informed about new properties, experiences, and developments in the Madikwe region.

• Contribute to a high-performance sales culture while upholding ASG's client-service standards.

⛳️ Requirements

• A minimum of 1 year's proven experience in direct B2C sales to clients.

• Essential relevant safari experience.

• Strong practical knowledge of Madikwe Game Reserve and its safari offerings.

• Experience in selling or consulting on travel, tourism, safari, or luxury experiences.

• Demonstrated ability to consult with clients, identify their needs, and convert inquiries into sales.

• Experience with high-value clients and/or luxury travel is highly advantageous.

• Strong understanding of Madikwe lodges, safari experiences, and logistics.

• Excellent written and verbal communication skills.

• Strong sales capabilities, including the confidence to upsell and finalize bookings.

• Experience using CRM systems and maintaining accurate client records.

• Ability to work independently while effectively collaborating with a remote team.

• Strong attention to detail along with excellent organizational skills.

• A genuine passion for African safari, wildlife, and luxury travel.

• Naturally sales-oriented and driven by achieving results.

• Confident in direct communication with clients and building relationships.

• Passionate about safari and able to discuss the destination knowledgeably and enthusiastically.

• Comfortable managing high-value inquiries and discerning international travelers.

• Able to handle rejection and remain persistent throughout the sales process.

• Highly organized, capable of managing multiple client inquiries.

• Takes ownership of clients and sees each booking through from inquiry to completion.

• Excited to join a fast-growing company with significant opportunities for learning and advancement.

🏝️ Benefits

• Fully remote position – including training and onboarding.

• Opportunity to work with a growing luxury African travel company.

• Ongoing training, development, and support.

• Strong collaboration with experienced teams in travel, product, training, and sales.

• Real prospects for career advancement as ASG continues to grow.

• A supportive, energetic, and ambitious company culture.

• Opportunity to enhance your expertise in the luxury safari industry.

• Chance to work with international clients and craft extraordinary African travel experiences.

• A company led by visionary owners who are continually looking ahead, investing in growth, technology, people, and new opportunities.