B2B Technical Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Update and finalize new and ongoing implementation and connectivity projects to ensure precise and efficient project resolution.

• Oversee transaction processing associated with implementation or connectivity projects to guarantee consistent quality of outcomes and investigate any outages, fluctuations, or declining trends.

• Provide operational assistance for production practices, address issues, and manage help desk tickets.

• Document updates, testing results, and configuration details in support tickets, along with any related documentation and follow-up.

• Coordinate with partners and the core development team to troubleshoot issues or request new enhancements during implementation or connectivity testing.

• Manage tasks to meet set deadlines while maintaining flexibility when timelines shift.

• Proactively communicate timely updates regarding issues and resolutions.

• Ensure clear, accurate, and professional written and verbal communication with both internal and external clients.

• Conduct tests on production applications and develop recovery procedures to ensure reliable connectivity.

• Embody DentalXChange’s company values: Actively Care, Try Hard, and Be Humble.

• Perform other duties as assigned.

⛳️ Requirements

• Preferred experience with EDI transaction types (X12 837D, 270/271, 835, XML, etc.).

• Preferred experience with Postman and SoapUI.

• Strong interpersonal skills to collaborate effectively with other team members and various departments.

• Excellent communication skills to conduct client demonstrations and software walkthroughs on our products and services.

• Ability to successfully adjust priorities and manage multiple projects simultaneously.

• Capability to effectively manage time and prioritize the sales team’s objectives.

• Ability to multitask and adapt to evolving expectations and priorities.

• Strong skills in internet use and personal computing are essential.

• Working knowledge of technical and procedural aspects and functions.

🏝️ Benefits

• Challenging and rewarding career opportunities with opportunities for growth as we expand!

• Medical, dental, and vision benefits – eligible on the first of the month following the start date.

• Unlimited PTO.

• Paid time off for sick leave, jury duty, and bereavement.

• 10 company-paid holidays.

• 401k with company match.

• Health Advocate services.

• Flexible spending accounts for healthcare and dependent care.

• Friendly co-workers and a positive workplace culture!