B2B Sales Manager

This is a fully remote position, open to applicants in Connecticut, +3 more states.

📋 Description

• Lead, mentor, and develop a team of 9 B2B sales associates in both Inside and Outside Sales.

• Conduct weekly one-on-one meetings centered on coaching, accountability, pipeline assessment, and skill enhancement.

• Facilitate weekly team meetings, training sessions, and sharing of best practices.

• Monitor and enhance revenue, active accounts, new customer acquisition, customer retention, repeat purchase activity, pipeline coverage, conversion rates, and CRM adherence.

• Establish performance expectations and hold team members accountable for their execution.

• Track individual and team scorecards and regularly review outcomes.

• Assist with deal strategy, high-value opportunities, and customer escalations.

• Maintain precise revenue forecasts and identify gaps in the pipeline.

• Ensure seamless transitions between Outside Sales and Inside Sales teams.

• Achieve mastery in Pipedrive and promote complete team adoption.

• Audit CRM usage, data integrity, activity tracking, and follow-up compliance.

• Ensure that customer interactions, leads, deals, and account activities are meticulously documented.

• Streamline workflows, sales processes, and operational efficiency.

• Support Account Managers in expanding existing accounts through coaching, strategic planning, and training.

• Monitor customer retention, satisfaction, and overall account health.

• Compile and review weekly scorecards for B2B leadership meetings.

• Relay field feedback, customer insights, sales trends, and operational challenges to leadership.

• Develop and execute prospecting strategies aimed at increasing new customer acquisition.

• Ensure that Outside Sales representatives maintain robust prospect pipelines and activity levels.

• Track lead conversion rates throughout each stage of the sales funnel.

• Coach proactive outreach efforts, address performance deficiencies, and implement improvement strategies.

• Create individual development plans for team members.

• Coach on territory planning, prospecting effectiveness, referral generation, and opportunity advancement.

• Identify market opportunities within key customer segments.

⛳️ Requirements

• Minimum of 3 years of B2B Sales experience.

• At least 3 years of experience in people leadership, coaching, or team management.

• High School Diploma or GED required.

• Preferred experience in managing both new business development and account management/customer success functions.

• Bachelor’s Degree in Business, Marketing, Management, or Communications is preferred.

• Proficient in using Pipedrive CRM.

• Capability to coach teams on cold calls, emails, customer follow-ups, QBRs, prospecting, referral generation, and opportunity advancement.

• Ability to monitor revenue, account acquisition, retention, repeat purchase activity, pipeline coverage, conversion rates, and CRM compliance.

• Skilled in developing prospecting, re-engagement, upsell, cross-sell, and account expansion strategies.

• Ability to identify market opportunities in Social Services, Assisted Living, Transitional Housing, Group Homes, Nonprofits, and Property Management sectors.

• Capacity to collaborate with Accounting, Delivery, Operations, Merchandising, and other teams.

• Must be able to work in one of the following locations: Corporate Headquarters in Manchester, Connecticut, New Hampshire, New York, or remote locations in Massachusetts.

🏝️ Benefits

• Competitive Medical, Dental, and Vision Insurance.

• Generous paid time off, including vacation days, personal days, sick leave, holidays, and your birthday.

• 401(k) Profit Sharing Plan with an attractive company match.

• Pet Insurance and employer-paid Life Insurance options available.

• Tuition reimbursement opportunities.

• Access to on-demand learning resources.

• Clear career progression pathways.

• Employee Discount starting from Day 1.

• Exclusive partner discounts for employees.

• Bonus opportunities available.