B2B Customer Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage customer inquiries and feedback through phone and email using Salesforce, providing troubleshooting and real-time support.

• Respond to incoming customer calls, tickets, and chats related to product issues, service inquiries, and general client concerns.

• Keep informed about product knowledge and work alongside management and other teams regarding updates to company policies.

• Refer complex issues to the Tier 2 team when necessary.

• Deliver exceptional B2B customer service and high-quality support.

• Maintain professionalism in interactions with customers and build positive relationships.

⛳️ Requirements

• Minimum of 1 year of experience in a business-to-business (B2B) technical support position.

• Proficiency with Google Docs and MS Office applications.

• Strong communication and presentation abilities, both written and verbal.

• Capability to work autonomously and collaboratively within a fast-paced, high-growth setting.

• Established track record of upholding a high level of professionalism with clients.

• Bachelor's degree (preferred).

• Experience with Salesforce (preferred).

• Familiarity with ServiceNow (preferred).

• Technical skills with smartphones, tablets, and computers (preferred).

🏝️ Benefits

• Medical, Dental & Vision (including domestic partnerships).

• Employer Paid Life Insurance & Supplemental life insurance for Employees/Spouse/Child.

• Voluntary Short/Long Term Disability Insurance.

• 401k options (Roth/Traditional).

• A generous PTO plan that recognizes your commitment and tenure (including paid Bereavement/Jury Duty, etc.).

• Competitive annual bonuses above market standards.