B2B Customer & Sales Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Overseeing B2B clients: creating quotes, managing contracts, and processing orders

• Collaborating with internal teams for international B2B clientele

• Actively fostering relationships and pinpointing growth and upselling possibilities

• Assisting customer service during the onboarding phase

• Addressing B2C customer inquiries and complaints through email, chat, and phone

• Working together on customer success initiatives and narratives in partnership with marketing

• Serving as a deputy and assuming team responsibilities

• Acting as a liaison between B2B clients, the team, and company leadership

• Contributing to the advancement of the B2B sector and enhancing internal processes

⛳️ Requirements

• Background in B2B sales, inside sales, or customer service

• Ideally, familiarity with the office furniture sector or e-commerce

• Excellent communication abilities

• Strong negotiation skills

• Capability to remain organized and oversee intricate quotations/offers

• Effective working style and capacity to perform under pressure

• Detail-oriented and methodical work approach

• High proficiency in digital tools

• Proficiency in French is a significant plus

🏝️ Benefits

• Competitive salary

• Up to 28 days of vacation

• Flexible working hours

• Attractive allowances for your home office setup

• Fully remote

• Responsibility from day one

• Opportunities for growth

• Motivated and supportive team with genuine collaboration on an equal footing

• Diverse opportunities for personal and professional development