Azure Commerce Support Specialist

This is a fully remote position, open to applicants in Washington.

📋 Description

• Oversee and manage transitions of Azure subscriptions and handle out-of-policy exception requests, creating detailed plans and monitoring technical activities until completion.

• Assist with intricate Azure transitions involving CSP, EA, and MCA-E purchasing and billing models.

• Confirm customer and partner subscription, tenant, billing, and documentation details to assess eligibility and ensure compliance with requirements.

• Convert subscription, tenant, billing, entitlement, and transition requirements into actionable instructions for account teams, partners, and customers.

• Handle incoming requests and keep a well-organized backlog, prioritizing approvals and updating stakeholders on progress throughout the request lifecycle.

• Collaborate with engineering teams and subject matter experts to facilitate approvals and address technical or operational needs.

• Maintain comprehensive records of approvals, customer documentation, technical specifications, engineering actions, and request statuses using Azure DevOps.

• Create and sustain operational reports that monitor requests, approval categories, revenue implications, regional trends, purchasing channels, and workloads.

• Track support cases and identify high-risk issues to mitigate the likelihood of escalations.

• Ensure precise and consistent execution of the approval process with robust quality control measures.

⛳️ Requirements

• Prior experience in Azure commerce engineering or support, with practical knowledge of Azure subscriptions and account management.

• Intermediate understanding of Azure tenants, subscriptions, Microsoft commerce, purchasing and billing models, and billing support.

• Familiarity with Azure purchasing channels and agreements, specifically CSP, EA, and MCA-E.

• Experience in validating complex account data and approval documents against multiple criteria, including specific identifiers and other essential data elements.

• Capability to navigate internal commerce, production, or support systems for information validation and request eligibility determination.

• Excellent verbal and written communication skills, able to articulate technical and commerce concepts to both technical and non-technical audiences.

• Strong analytical, problem-solving, organizational, interpersonal, and detail-oriented skills.

• Self-sufficient with the ability to prioritize competing requests, manage time efficiently, and maintain an orderly request backlog.

• Working knowledge of project and operational management principles, encompassing planning, coordination, process enhancement, and quality assurance.

• Experience in maintaining operational records and tracking requests using Azure DevOps or comparable work management systems.

• Proficiency in productivity and project management software such as Word, PowerPoint, Project, and Visio.

• Ability to generate operational reports and monitor business metrics across regions, purchasing channels, request types, and revenue effects.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Flexible Spending Account (FSA).

• 401(k) retirement plan.

• Competitive paid time off.

• Parental leave.

• Opportunities for professional growth and development.