Automotive Technician – "Flying Doctor"

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Oversee escalated technical cases from front-line support teams.

• Confirm information accuracy, conduct thorough analyses, and delineate corrective measures.

• Deliver both remote and on-site assistance to dealers and technical teams, particularly in relation to electric buses.

• Guarantee prompt and effective vehicle repairs.

• Generate clear and well-structured technical reports for OEMs and internal stakeholders.

• Identify risks, trends, and opportunities for enhancement.

• Track key performance indicators, including case aging, recurrence, and first-time fix rates.

• Signal early warning indicators regarding product or process challenges.

• Contribute to the technical knowledge repository and best practices.

• Aid in the ongoing development of Level 1 agents and workshops.

• Provide field-based technical support on-site throughout Serbia.

⛳️ Requirements

• Strong automotive technical expertise with experience in diagnostics and complex repairs in a dealer, workshop, or OEM setting.

• Demonstrated ability to analyze technical data, fault codes, and log files to uncover root causes and recurring vehicle issues.

• Skilled in translating OEM technical documentation, wiring diagrams, and procedures into clear repair instructions for workshops.

• Proficient verbal and written communication skills in English.

• Capable of explaining complex technical subjects in an easily comprehensible manner.

• A collaborative team player with a proactive approach, logical thinking, and an inquisitive nature.

• Able to function effectively in multi-market and multi-stakeholder environments.

• Must reside in Serbia; applications are welcome from all regions of Serbia.

🏝️ Benefits

• Competitive salary.

• Freelancer contract.

• Company car and assets.

• Flexible working methods.

• A dynamic, international working environment.

• Monday to Friday working schedule.