Automotive Technical Support Engineer – German Speaking

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Manage technical inquiries from German-speaking dealer workshops via a ticketing system.

• Evaluate fault codes, symptoms, live data, and repair information to identify the underlying cause.

• Provide clear written guidance to technicians for appropriate repairs in German.

• Accurately document each case and escalate complex issues to the Level 2 team.

• Identify recurring problems and communicate them to the engineering team.

• Develop expertise in electric and high-voltage vehicles through manufacturer training.

• Engage in a recruiter call, which includes a practical automotive diagnostics evaluation and a 1-hour interview with the hiring manager.

⛳️ Requirements

• Practical experience in a dealer or independent workshop, particularly in diagnostics.

• A technical qualification (e.g., Kfz-Mechatroniker, Kfz-Techniker, Kfz-Meister, automotive technician) or a degree in engineering.

• Proficient use of diagnostic tools, wiring diagrams, and repair information systems.

• Fluent in German and possess good professional English skills.

• An analytical and independent work style, along with the patience to manage a high volume of cases.

• Eligibility to work in the EU.

• High-voltage/EV qualification (preferred).

• Experience with technical hotlines, warranty, or ticketing systems (preferred).

🏝️ Benefits

• RELOCATION PACKAGE

• Hybrid work model from Budapest, with flexible home office options.

• Monday to Friday schedule, 08:00–17:00, with no weekend work.

• A defined career progression: Level 1 → Level 2 → Senior Specialist → Team Lead.

• Involvement in a new and expanding international project from the outset.

• Manufacturer training to enhance knowledge in electric and high-voltage vehicles.