Automation Technical Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Act as the subject matter expert for the implementation of automation hardware solutions in major core clinical laboratories.

• Oversee onsite implementation tasks, which include equipment receipt, site readiness evaluation, equipment placement, assembly, testing, and operational validation.

• Coordinate implementation initiatives with customers, project managers, laboratory leadership, local field service teams, contractors, vendors, and cross-functional stakeholders.

• Address intricate technical queries and offer advanced troubleshooting throughout the implementation process.

• Utilize established protocols and create effective solutions for technical issues and customer needs.

• Provide automation product training and technical support to field service staff during and after the implementation phase.

• Assist with post-implementation escalations and offer subject matter expertise for complex automation system challenges.

• Aid in new automation hardware product launches and instrument additions at existing client sites.

• Develop and implement consulting strategies to enhance customer relationships and foster long-term success of automation solutions.

• Ensure compliance with quality system requirements and advocate adherence to Abbott’s Code of Business Conduct.

• Travel across the United States to support customer implementation projects.

⛳️ Requirements

• Associate degree in Engineering, Electronics, Automation Technology, Biomedical Equipment Technology, Technical Systems, or a related technical field; or an equivalent combination of education and experience.

• At least 4 years of experience in supporting, servicing, troubleshooting, implementing, or maintaining automation systems, laboratory instruments, diagnostic equipment, or other complex technical systems.

• Experience in resolving technical issues in customer-facing environments.

• Capability to independently manage complex technical projects and specialized tasks.

• Willingness to travel up to 100% and maintain ready access to a major airport.

• Must possess a valid driver’s license.

• Preferred: Bachelor’s degree in a technical field.

• Preferred: Experience in clinical laboratories, diagnostics, healthcare, or laboratory automation settings.

• Preferred: Knowledge of regulations and standards pertaining to in vitro diagnostics (IVD) and biologics.

• Preferred: Experience in providing technical training, coaching, or mentorship to field service staff.

• Preferred: Experience leading implementation projects with multiple stakeholders.

• Preferred: Familiarity with Abbott Diagnostics automation and instrument platforms.

• Preferred: Strong project coordination, consulting, and customer relationship management skills.

• Preferred: Understanding of laboratory workflow and operations.

🏝️ Benefits

• Opportunities for career development with an international organization.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan.

• Retirement savings plan with significant employer contributions.

• Tuition reimbursement program.

• Freedom 2 Save student debt assistance program.

• FreeU educational benefit toward obtaining a bachelor’s degree.

• Access to health and wellness benefits.

• Commitment to employee diversity as an Equal Opportunity Employer.