Auto Physical Damage Appraiser – Field

This is a fully remote position, open to applicants in California.

📋 Description

• Assist the Auto Physical Damage Operation by managing material damage claims for insurance policies issued by the Interinsurance Exchange.

• Perform physical inspections and generate accurate and comprehensive vehicle repair estimates.

• Assess damages related to accidents and evaluate the repairability of vehicles.

• Engage with insured individuals, claimants, repair facilities, internal claims personnel, and others regarding claims, repairs, coverage, and policy procedures.

• Document estimated damages with photographs and detailed descriptions in the company's claims systems.

• Negotiate within the settlement authority to resolve claims, including disputes concerning repair costs or coverage.

• Collaborate with internal departments.

• Respond promptly and effectively to customer needs, inquiries, and issues.

• Provide assistance with catastrophe responsibilities as needed.

• Utilize discretion and independent judgment in analyzing and resolving complex losses.

• Determine policy obligations by evaluating damage and comparing it with the facts of loss.

• Independently manage claim exposures within the designated level of authority.

⛳️ Requirements

• Advanced knowledge of automotive repair processes, vehicle systems, and damage assessment.

• Capability to accurately estimate repair expenses.

• In-depth understanding of estimating software platforms.

• Proficiency in Microsoft Office suite, general computer software, and advanced technical software skills related to the line of business.

• Familiarity with the CCC Estimating Platform.

• Strong organizational and planning skills are essential.

• Excellent verbal and written communication skills are necessary.

• Strong interpersonal skills are required.

• Experience in customer service is mandatory.

• Ability to identify and resolve complex issues related to damage assessment and repair costs.

• Commitment to ongoing education.

• Must be adaptable to assist with catastrophe duties within the extended organization.

• Valid Driver's License, an acceptable Department of Motor Vehicles record, and minimum liability insurance as mandated by the state are required.

• Completion of Collision Repair & Refinish Certification Tests (B Series) - Automotive Service Excellence is necessary.

• I-CAR Platinum or ASE certifications are preferred.

• 4-6 years of experience in claims is preferred.

• 4-6 years of estimating experience is preferred.

• An associate, vocational, or bachelor's degree, or an equivalent combination of education and experience is preferred.

🏝️ Benefits

• Health coverage including medical, dental, and vision.

• 401(K) savings plans with company matching.

• Pension plan.

• Tuition assistance.

• Floating holidays and paid time off for community volunteer initiatives.

• Paid parental leave.

• Wellness programs.

• Employee discounts on memberships, insurance, travel, entertainment, services, and more!

• Incentive programs based on the achievement of organizational, team, and individual performance.