Auto Commercial Claims Adjuster

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver prompt, courteous, and top-notch customer service to policyholders and claimants.

• Address customer inquiries, initiate investigations, and resolve claims effectively.

• Collect information to start claims and clarify policy details, coverage, and suitable actions.

• Manage a claims inventory and set initial reserves for potential liabilities.

• Organize repairs for damaged vehicles and assist with rental reimbursements.

• Identify recovery possibilities related to subrogation, salvage, and total loss scenarios.

• Ensure adherence to state regulations, policy provisions, and standard operating procedures.

• Communicate with all involved parties and negotiate settlements with claimants, insured individuals, and attorneys within approved payment limits.

• Contribute insights on claims guidelines, best practices, and process enhancements.

• Supervise and manage external investigative service providers.

• Collaborate with clients, client attorneys, and investigative services to resolve claims.

• Seek learning opportunities related to personal lines claims, court rulings, claims guidelines, and policy updates.

⛳️ Requirements

• Applicants must reside in an eligible U.S. state during the course of employment.

• Applicants residing in California, Alaska, Hawaii, U.S. territories, or outside of the United States are not eligible for hire.

• A bachelor's degree is preferred (however, candidates without one are encouraged to apply if they meet the other qualifications).

• A minimum of 3-5 years of experience handling commercial transportation claims, particularly Third-Party Property Damage/Total Loss.

• An active adjuster license is required: resident state license if available; otherwise, a Designated Home State (DHS) license.

• Willingness to obtain all necessary licenses within 60 days, including passing any state-required exams.

• Familiarity with state regulations, policy provisions, and standard operating procedures is essential.

• Commercial experience is a must.

• Ability to analyze and assess claims data, making informed decisions based on established guidelines, policies, and procedures.

• A curious mindset and a motivation for problem-solving and challenging the status quo.

• A passion for engaging in learning opportunities and pursuing continuous professional development.

🏝️ Benefits

• Comprehensive health insurance package with nationwide coverage, including vision and dental.

• 401(k) retirement plan with employer matching contributions.

• Competitive paid time off (PTO) policy.

• Generous family leave policy after 8 months of continuous employment.

• Flexibility to work from anywhere, promoting a healthy work-life balance.

• Provision of an Apple laptop, large second monitor, and other desirable equipment for quality of life.

• Remote-first work environment.

• A culture that emphasizes diversity, transparency, empathy, and empowerment.