Auto Claims Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the claims process for insured individuals and third parties in collaboration with insurers and repair facilities.

• Address inquiries from insured parties and brokers promptly.

• Register claims and perform initial evaluations.

• Upload necessary documentation to the insurer's system.

• Keep insured individuals and brokers informed with real-time updates regarding the claims process.

• Track Service Level Agreements (SLAs) to guarantee timely actions on claims.

• Review and resolve any outstanding issues related to the claims processes.

⛳️ Requirements

• Minimum of 2 years of experience in automobile claims within an insurance brokerage.

• Familiarity with initiating automobile claims with major insurers via the broker portal.

• Excellent verbal and written communication skills.

• Capability to handle multiple tasks effectively.

• Quick decision-making abilities.

• Strong writing proficiency.

• Highly organized with established processes and routines.

• Good interpersonal abilities.

• Basic knowledge of Excel.

• Experience with Freshdesk or similar customer support systems is advantageous.

• Proficiency in Excel / Google Sheets is a plus.

• Familiarity with Net Promoter Score (NPS) is a plus.

• Experience in a startup environment is beneficial.

• Engagement as a contractor (PJ), with the option to register as a sole proprietor under MEI.

• A reliable internet connection with a minimum speed of 20 Mbps.

🏝️ Benefits

• A relaxed work atmosphere.

• Complete remote work flexibility.

• Adjustable working hours.

• A vibrant company culture.

• Access to cutting-edge technologies.

• Opportunities for career growth within the organization.