Auto Appraiser

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Conduct physical inspections and evaluations of damaged vehicles through virtual or on-site assessments at body shops or customer locations.

• Execute estimate reviews and work in conjunction with repair facilities to ensure precision, uniformity, and quality across claims.

• Create repair estimates utilizing industry-standard estimating software.

• Assess actual cash value and finalize total-loss vehicles using market research, comparable vehicle analysis, and valuation tools.

• Negotiate repair expenses and settlements with body shops, customers, and third-party claimants.

• Recognize and document pre-existing damage, previous repairs, and potential indicators of fraud.

• Collaborate with claim representatives, body shops, and vendors to facilitate repairs and authorize supplements.

• Deliver customer service by clarifying the appraisal process, addressing inquiries, and keeping vehicle owners updated.

• Adjust to technology integrations, system enhancements, and digital tool deployments, including AI resources.

• Act as a technical resource for auto claim personnel and provide guidance to claim professionals on claim damages.

• Carry out additional duties as assigned.

⛳️ Requirements

• Bachelor’s Degree.

• Active adjuster license, if applicable.

• Two years of experience in auto physical damage appraisal.

• Proficiency in claims management and estimating software.

• Advanced skills in Microsoft Office and enterprise technology systems and platforms.

• Strong verbal and written communication abilities.

• Capability to exercise sound judgment and make effective decisions.

• Exceptional customer service skills.

• Keen attention to detail and excellent organizational abilities.

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

• Demonstrated conflict resolution skills.

• Capacity to manage stress while maintaining composure and professionalism under pressure.

• Basic understanding of insurance principles, terminology, state insurance regulations, and claim handling requirements.

• Ability to quickly learn from experience and apply knowledge to new situations.

• High School Diploma or GED required.

• One year of experience in auto physical damage appraisal or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program.

• Valid driver's license.

🏝️ Benefits

• Health insurance for employees and eligible family members from the first day of employment.

• 401(k) dollar-for-dollar match up to the first 5% of eligible pay, subject to an annual maximum.

• Contributions to the Paying it Forward Savings Program toward a 401(k) account for employees making student loan payments.

• Pension Plan fully funded by Travelers.

• Minimum of 20 days of Paid Time Off annually.

• Nine paid company holidays.

• Wellness program offering tools, discounts, resources, health coaching, caregiving support, and free professional counseling services.

• Matching Gift and Volunteer Rewards program.