Audit Resolution Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and ensure visibility of the active audit-resolution exception pipeline.

• Prioritize urgent defects, investor inquiries, audit responses, and outstanding documentation.

• Review and address Level 1–3 defects within the Audit Genius portal.

• Investigate defects and loan files to uncover root causes and determine suitable resolutions.

• Collect missing or corrective documentation and uphold accurate resolution records.

• Collaborate with Quality Control, Underwriting, Operations, Insuring, Repurchase, and other mortgage teams.

• Address critical errors and escalate issues that require further authority or expertise.

• Assist with repurchase demands and issues related to Investor Quality Control reviews.

• Investigate FHA documentation, 4506-C, PTF conditions, and other loan requirements.

• Communicate with borrowers, clients, real estate agents, settlement agents, and internal partners to gather documentation.

• Identify recurring defects, process weaknesses, training opportunities, and operational risks.

• Enhance and refine processes, job aids, training materials, quality checks, and preventative measures.

• Monitor turnaround times and facilitate the resolution of open exceptions.

• Ensure compliance with regulatory, agency, investor, mortgage insurance, and company standards.

• Safeguard confidential borrower and loan information.

⛳️ Requirements

• High school diploma or GED, or a minimum of 3 years of professional work experience.

• Mortgage Operations experience at the Senior Processor or Junior Underwriter level.

• A minimum of 1 year of experience handling mortgage appeals and resolutions.

• Knowledge of the mortgage loan lifecycle and how defects can arise at various stages of the process.

• Experience with loan documentation, compliance requirements, and post-closing issues.

• Proficiency in reading and interpreting DU and LP/LPA findings.

• Ability to research relevant agency, investor, mortgage insurance, and company requirements.

• Understanding of how underwriting findings and loan documentation impact audit and quality-control outcomes.

• Capability to identify discrepancies and discern necessary documentation or corrective actions.

• At least 1 year of hands-on experience using Encompass.

• Familiarity with mortgage Loan Origination Systems and related operational technologies.

• Comfortable learning and operating within audit-resolution and quality-control platforms, including Audit Genius.

• Strong analytical and problem-solving abilities.

• Capacity to research complex issues and identify underlying causes.

• Ability to independently manage multiple audit findings and competing priorities.

• Excellent organizational skills and attention to detail.

• Ability to operate within established service levels and turnaround expectations.

• High level of integrity and commitment to ensuring accurate and compliant loan resolutions.

• Familiarity with investor, agency, mortgage insurance, and company requirements.

• Strong written and verbal communication skills.

• Ability to engage effectively with internal departments, leadership, clients, borrowers, settlement agents, real estate agents, and other stakeholders.

• Adaptability to quickly shifting priorities, audit findings, investor requirements, and business needs.

• Commitment to ongoing learning and improvement.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance coverage.

• 401(k) plan with company contributions.

• Paid time off and designated company holidays.

• Opportunities for professional development and career advancement.

• Access to tools, technology, and resources that foster quality and operational success.

• A collaborative and growth-oriented team environment.