Audio Annotation Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate and annotate audio recordings, video materials, and related interaction data.

• Accurately label data following project-specific guidelines and classification criteria.

• Detect potential indicators of fraud, outcomes of authentication, human-generated versus synthetic content, and other pertinent characteristics.

• Consistently apply annotation guidelines across extensive datasets and reassess existing labels for inconsistencies.

• Highlight challenging or unclear interactions, document observations, and collaborate with Research Scientists on edge cases.

• Analyze interactions to spot background noise, audio quality issues, gaps in the IVR process, or unexpected model behaviors.

• Perform focused reviews of interactions and metadata regarding customer inquiries, model assessments, and Research priorities.

• Keep records of annotations and summarize findings, recurring patterns, and classification discrepancies.

• Manage sensitive information in accordance with privacy, security, and confidentiality protocols.

⛳️ Requirements

• Outstanding listening and observational abilities, with a keen attention to detail, and the capacity to apply established annotation and classification guidelines accurately to audio and video content.

• Capability to perform high-volume, repetitive annotation and review tasks while ensuring quality and consistency.

• Skill in identifying inconsistencies and ambiguous cases, documenting findings clearly, and appropriately escalating inquiries.

• Proficiency with spreadsheets (Excel, Google Sheets) or similar tools for organizing, categorizing, and reviewing data.

• Strong written communication skills and the ability to work autonomously, manage priorities, and meet deadlines in a remote setting.

• Experience in data annotation, audio or video labeling, transcription, quality assurance, or qualitative data review (preferred).

• Knowledge of fraud detection, authentication, voice biometrics, trust and safety, or contact center and IVR workflows (preferred).

• Understanding of synthetic speech, replay attacks, deepfakes, or machine learning labeling tasks such as intent recognition or speech analysis (preferred).

• Familiarity with annotation platforms, structured review tools, or basic data-querying concepts such as SQL (preferred).

🏝️ Benefits

• Unlimited Paid Time Off (PTO).

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees.

• Remote-first work environment.

• Regular team gatherings, company-wide events, and intentional meet-ups.

• Generous health and welfare plans, including one employer-paid “employee-only” plan.

• Top-tier Health Savings Account (HSA) employer contribution.

• Affordable vision and dental plans for you and your family.

• Paid Parental Leave for birth, adoptive, and foster parents.

• One year of diaper delivery for your newest family member.

• Recurring monthly allowance for phone and internet expenses.

• Enhanced benefits for fertility and GLP-1 treatments.

• Annual Learning & Development stipend for professional growth, skill enhancement, certifications, and continued education.