Atención al Cliente, Gallego

This is a fully remote position, open to applicants in Spain.

📋 Description

• Manage incoming calls, chats, and emails from customers.

• Provide solutions in accordance with procedures, standards, and quality objectives.

• Handle Back Office tasks related to case follow-up and information updates.

• Address incidents, inquiries, and general and technical questions regarding orders, accounts, purchasing processes, devices, and digital services.

• Implement supervisor guidelines to continuously enhance service quality.

• Adhere to internal policies, standards, and regulations.

• Update knowledge using scripts, argumentation guides, and operational procedures.

• Utilize databases, tools, and internal applications to manage requests and document cases.

⛳️ Requirements

• Native level or minimum C1 proficiency in Galician.

• Previous experience in customer service (telephone, chat, or email).

• Secondary education (ESO/Bachillerato).

• Strong customer orientation with the ability to manage interactions with professionalism, patience, and empathy.

• Problem-solving skills.

• Goal-oriented approach and commitment to quality standards.

• Excellent oral and written communication skills with a professional demeanor.

• Proficient in computer environments and quick typing skills.

• Ability to work with multiple tools, platforms, and databases.

• Adaptability to a dynamic environment with changing procedures, tools, and policies.

• A quiet workspace.

• Stable internet connection: download 50–100 Mbps, upload 10–30 Mbps, router close to the workstation, or wired connection.

• Residency in Galicia is essential.

🏝️ Benefits

• Be part of a solid and stable team, in a dynamic and collaborative environment with support from day one.

• 39-hour workweek from Monday to Friday.

• Working hours: from 8 AM to 4 PM with one day regulated from 8 AM to 3 PM; from 2 PM to 10 PM with one day regulated from 3 PM to 10 PM; from 10 AM to 7 PM with a one-hour break and one day regulated from 11 AM to 7 PM.

• Remote work within Galicia.

• We will send the computer to your home.

• Salary according to the contact center agreement: €17,139.58 gross/year (€1,428.30 gross/month).

• Initial 3-month contract followed by a permanent contract (stable service).

• Paid initial online training lasting 17 days.

• Internal promotion and professional development program.