Atención al Cliente, Catalán

This is a fully remote position, open to applicants in Spain.

📋 Description

• Respond to customer calls, chats, and emails regarding orders, accounts, and purchasing processes.

• Provide solutions in accordance with procedures, standards, and quality objectives.

• Manage Back Office tasks, follow up on cases, and update information.

• Address incidents, inquiries, and general and technical questions based on the assigned line.

• Implement supervisor guidelines to continuously enhance service quality.

• Adhere to internal policies, norms, and regulations.

• Keep knowledge up-to-date through scripts, argumentation, and operational procedures.

• Use databases, tools, and internal applications to manage requests and document cases.

• Provide initial first-line support and subsequently resolve second-line technical inquiries related to Alexa, Prime Video, Kindle, Fire TV, and other digital services.

⛳️ Requirements

• Native level Catalan or at least C1 proficiency.

• Previous experience in telephone, chat, or email customer service.

• Secondary education (ESO/Bachillerato).

• Strong customer orientation with the ability to manage interactions professionally, patiently, and empathetically.

• Problem-solving skills.

• Goal-oriented approach with a focus on meeting quality standards.

• Excellent oral and written communication skills, demonstrating a professional attitude.

• Proficiency in computer environments and quick typing skills.

• Experience in technical support or e-commerce services is a plus.

• Ability to work with multiple tools, platforms, and databases.

• Adaptability to a dynamic environment with changing procedures, tools, and policies.

• Quiet workspace.

• Stable internet connection: download speed of 100 Mbps or higher and upload speed of 50 Mbps or higher.

• Router located near the workstation or wired connection; WiFi alone is not sufficient.

• Residency in Catalonia.

🏝️ Benefits

• Be part of a solid and stable team, in a dynamic and collaborative environment with support from day one.

• 39-hour workweek from Monday to Friday.

• Working hours from 10 AM to 7 PM with a 1-hour break, adjusting one day to 11 AM to 7 PM.

• Remote work within Catalonia.

• Computer, monitor, headset, and mouse provided to your home.

• Initial contract for 3 months followed by permanent employment (stable service).

• Paid online initial training program lasting 17 days.

• Internal promotion and professional development program.