Associate Technical Success Manager

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Guide enterprise clients through the onboarding process and best practices to reach the expected usage levels.

• Develop and implement Mutual Activity Plans linked to customer business objectives.

• Proactively address churn risks by showcasing platform value and resolving technical issues.

• Deliver customized product demonstrations aimed at addressing business challenges and achieving outcomes.

• Collaborate with Expansion Account Executives on technical assessments and expansion Proofs of Value.

• Analyze account whitespace and develop Architecture Blueprints and technical roadmaps.

• Conduct personalized training sessions and technical workshops.

• Produce documentation, videos, and articles to cultivate customer champions.

• Establish relationships with technical stakeholders and facilitate discovery and strategy sessions with CTOs, VPs of Engineering, and IT architects.

• Work together on Customer Business Reviews and executive dashboards.

• Measure and communicate the ROI of New Relic solutions to both technical and business decision-makers.

⛳️ Requirements

• Over 2 years of proven experience engaging directly with enterprise clients to promote technical adoption, customer success, or account growth.

• Strong technical expertise complemented by a solid sales/customer-focused approach.

• Capability to formulate business justifications for expansion initiatives.

• Interest in or prior experience with performance monitoring and observability tools.

• Familiarity with contemporary IT environments, such as AWS, Azure, GCP, Kubernetes, or SRE practices.

• Basic understanding of coding/scripting languages.

• Proficient in designing and implementing customer-facing project plans and technical roadmaps.

• Highly organized documentation skills.

• Outstanding presentation abilities.

• Eagerness to learn new technologies and simplify complex topics for developers and executive leaders.

• Visa sponsorship is not offered.

• Must confirm identity and work eligibility.

• Must undertake employment eligibility verification.

• Criminal background check is mandatory.

• May need to pass an export compliance assessment.

• Familiarity with Java, .Net, Ruby, C, Python, Node.js, or Golang is advantageous.

• Exposure to or interest in Kubernetes, containers, microservices, DevOps, or CI/CD is a plus.

• Background in iOS and Android platforms and architectures is an added benefit.

• A Bachelor's degree in Engineering/Computer Science or an equivalent qualification is preferred.

🏝️ Benefits

• Healthcare

• Dental insurance

• Vision insurance

• Parental leave and planning

• Mental health benefits

• 401(k) plan and matching

• Flexible time off

• 11 paid holidays

• Volunteer time off

• Commission plan / target sales incentives

• Flexible workforce model, including fully remote, fully office-based, or hybrid workplaces

• Support for reasonable accommodations