Associate Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop user stories, acceptance criteria, and test cases for MCP tools, AI capabilities, and in-app experiences.

• Collaborate with Engineering and Design throughout the development and release phases.

• Provide test scenarios and expected outcomes for quality evaluations of AI features.

• Analyze evaluation results with subject-matter experts and identify issues prior to launch.

• Assist in discovery through customer and internal interviews, as well as partner and marketplace research.

• Utilize AI tools for research, drafting, prototyping, and analysis purposes.

• Create and update setup and admin guides, how-to articles, FAQs, release notes, and internal knowledge base materials.

• Design and deliver training for Sales, Client Success, consultants, and facilitators, including demos, presentations, and workshops.

• Aid Security and Legal in preparing security and AI questionnaires, data-handling summaries, and marketplace content.

• Organize pilot and early-access logistics, including onboarding, setup assistance, check-ins, and tracking success metrics.

• Monitor usage, adoption, and feedback across various channels and report on findings.

• Oversee the intake and initial triage of feature requests, issues, and field inquiries.

• Direct requests to the appropriate owner and convert recurring inquiries into documentation and backlog entries.

⛳️ Requirements

• Bachelor's degree or equivalent experience in a relevant field.

• More than 2 years of experience in product management, product operations, technical program management, implementation, solutions consulting, or a similar role within a software or technology organization.

• Proven experience in creating technical documentation, training, or enablement resources.

• Familiarity with generative AI tools such as Claude, ChatGPT, or Copilot in everyday tasks.

• Knowledge of AI assistants interfacing with external tools and data, including MCP servers, APIs, connectors, and agents.

• Experience with Microsoft 365 or Teams administration, Salesforce, Workday, or learning platform integrations.

• Background in writing user stories and acceptance criteria within agile product teams.

• Experience in software testing or evaluating AI functionalities.

• Previous involvement in supporting pilots, customer onboarding, or implementations.

• Proficient in reading API documentation.

• Exceptional written communication and organizational skills, with a focus on clarity and follow-through.

• Enthusiasm for leadership development, learning, and behavior change; experience in the edtech sector.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Health Savings Account (HSA).

• Employee stock purchasing program.

• 401(k) retirement plan.

• Paid time off.

• Holiday pay.