Associate Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Create user stories, acceptance criteria, and test cases for MCP tools, AI capabilities, and in-app experiences.

• Collaborate with Engineering and Design teams from development to deployment.

• Provide test scenarios and anticipated outcomes for quality assessments of AI features.

• Analyze evaluation results with subject-matter experts and identify issues prior to launch.

• Assist in discovery through both customer and internal interviews, as well as partner and marketplace research.

• Utilize AI tools for research, drafting, prototyping, and analysis tasks.

• Develop and maintain setup and administrative guides, how-to articles, FAQs, release notes, and internal knowledge-base content.

• Design and deliver training for Sales, Client Success, consultants, and facilitators, including demonstrations, talk tracks, and instructional sessions.

• Aid Security and Legal teams in preparing security and AI questionnaires, data-handling summaries, and marketplace listing information.

• Oversee logistics for pilot and early-access programs, including onboarding, setup assistance, check-ins, and success tracking.

• Monitor usage, adoption, and feedback across various channels and report insights.

• Manage the intake and initial triage of feature requests, issues, and inquiries from the field.

• Direct requests to the suitable owner and convert recurring questions into documentation and backlog items.

⛳️ Requirements

• Bachelor's degree or equivalent professional experience.

• Minimum of 2 years of experience in product management, product operations, technical program management, implementation, solutions consulting, or a related role in a software or technology organization.

• Proven experience in creating technical documentation, training, or enablement materials.

• Familiarity with generative AI tools such as Claude, ChatGPT, or Copilot in daily operations.

• Understanding of AI assistants that connect to external tools and data, including MCP servers, APIs, connectors, and agents.

• Experience with Microsoft 365 or Teams administration, Salesforce, Workday, or learning platform integrations.

• Proven track record in writing user stories and acceptance criteria within agile product teams.

• Background in software testing or evaluating AI features.

• Experience in supporting pilots, customer onboarding, or implementations.

• Comfortable interpreting API documentation.

• Strong written communication and organizational skills, with an emphasis on clarity and follow-through.

• Enthusiasm for leadership development, learning, and behavior change; experience in edtech is a plus.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• HSA

• Employee stock purchasing program

• 401(k)

• Paid time off

• Holiday pay