Associate Plan Administrator – 3(16) Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate employee data and plan provisions to establish participant eligibility.

• Coordinate notifications of eligibility and enroll newly eligible participants.

• Supervise automatic enrollment and annual escalation of the automatic deferral rate.

• Assess payroll contributions and loan repayment remittances for accuracy and timeliness.

• Ensure employer contributions are calculated and funded in accordance with plan documents.

• Address contribution issues and assist in employer contribution processing alongside Relationship Managers.

• Review and authorize distribution and loan requests for eligibility, completeness, and compliance.

• Forward non-routine cases to the 3(16) Services Lead.

• Monitor accounts for terminated participants and manage force-out and required minimum distributions.

• Liaise with employers and recordkeepers regarding loans and distributions.

• Organize required participant notices and disclosures within IRS and DOL deadlines.

• Investigate plan issues and corrective measures; coordinate and document approved corrections.

• Assist with large-plan audits by collecting reports and transaction details.

• Collaborate with plan sponsors, financial advisors, Relationship Managers, and Plan Administration.

• Record client interactions, plan data, and actions in client folders and task systems.

• Create processes and implement best practices to adhere to SLAs.

• Identify opportunities for process improvements and automation through AI.

• Work with Engineering to automate repetitive tasks.

• Keep updated on industry changes, regulatory updates, and internal initiatives.

⛳️ Requirements

• At least 2 years of relevant experience in the retirement plan sector.

• Proficient understanding of qualified defined contribution plan administration, along with applicable IRS and DOL regulations.

• Capability to read and interpret plan documents for eligibility assessment, contribution requirements, and distribution options.

• Exceptional written and verbal communication abilities.

• Strong organizational skills with the capacity to manage multiple plans in a dynamic environment.

• Proficient in Google Workspace and task/project management software.

• US work authorization required; no visa sponsorship available.

• Familiarity with major recordkeeping platforms is a plus.

• Experience with payroll systems and payroll integration is advantageous.

• Practical experience with ChatGPT, Claude, Copilot, or similar AI tools is desirable.

• Currently pursuing or holding ASPPA QKS or QKA certifications is a plus.

🏝️ Benefits

• Annual bonus.

• Equity options.

• Comprehensive health, dental, and vision insurance, with additional optional coverage available.

• 401(k) plan with company matching.

• Flexible paid time off and holidays.

• 10 weeks of paid parental leave.

• Fully remote work environment.

• Technology and equipment provided.

• Support for professional development and career advancement.

• In-person company retreats held 1–2 times per year.