Associate Member Advocate

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming customer service calls from current members.

• Respond to inquiries regarding member plans and resolve issues between carriers and members.

• Provide details about complimentary services.

• Verify the enrollment of new clients and carry out post-enrollment tasks.

• Efficiently and effectively identify and resolve member issues.

• Clarify plan benefits and guide members on how to utilize them.

• Conduct outbound calls using a dialer.

• Assist members in leveraging their plan benefits.

• Accurately employ on-screen scripts and available tools to retrieve client information and address plan inquiries.

• Document notes and outcomes of interactions in an efficient manner.

• Embody eHealth’s values through behaviors, practices, and decision-making.

⛳️ Requirements

• Prior experience in customer service, ideally in a call center or similar setting.

• Capability to manage high call volumes and juggle multiple tasks simultaneously.

• Proficiency in using a dialer and various computer applications.

• High-speed hardwired home internet connection with 50 Mbps download and 10 Mbps upload.

• Strong integrity and a customer-centric approach.

• Comfortable with desktop computers, including familiarity with Office applications and web browsing.

• Availability to work any shift between 5:00 AM PST and 6:00 PM PST.

• Willingness to work extended hours and overtime during the Annual Enrollment Period.

• Must be available to work on Saturdays and Sundays.

• Excellent organizational, interpersonal, and communication skills.

🏝️ Benefits

• Competitive hourly compensation.

• Comprehensive training and support.

• A positive and collaborative work atmosphere.

• The chance to make a significant impact on our member community.

• Annual performance bonus.

• A range of benefits designed to support employees' personal and professional wellness.