Associate Manager, Trade Operations

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Lead the chargeback processing team across the USA and India.

• Conduct analysis, manage customer expectations, and provide support to both internal and external customers.

• Act as the primary communicator between clients and IntegriChain.

• Address client issues and relay information accurately to internal teams.

• Interact with clients and simultaneously manage multiple accounts across various regions.

• Oversee chargeback processing, validation, and reconciliation related to pricing, membership eligibility, effective dates, GPO, enrollment forms, onboarding of new PHS/340B entities, and COT for wholesale/distributor customers.

• Analyze chargeback errors and decide on appropriate resolution measures.

• Identify critical issues and escalate unresolved disputes to management as necessary.

• Perform thorough data analysis and work alongside internal departments to rectify chargeback errors.

• Collaborate directly with customers to gather necessary information for error resolution.

• Liaise with Finance Shared Service regarding open deductions and their status.

• Provide supporting documentation, enhance efficiencies to minimize future errors, and assist in the collection of disputed balances.

• Report on chargeback statuses and maintain internal reconciliation reports and action documentation.

• Prepare administrative fee and rebate packages.

• Get ready for and participate in internal account meetings, status calls, and meetings with external customers.

• Lead both indirect and direct reports while managing multiple priorities.

⛳️ Requirements

• A minimum of 8 years of experience in financial analysis and/or customer payments.

• Proven ability to collaborate and communicate effectively at all levels to accomplish critical tasks.

• Comprehensive knowledge of Chargebacks, contract pricing, Rebate/Fees, membership management, LOP/LOC, and direct contracts.

• Proficiency in Microsoft Windows and Microsoft Office applications, particularly Excel.

• Exceptional verbal and written communication skills.

• Strong analytical, problem-solving, organizational, and administrative abilities.

• Capability to work independently as well as within a team in a fast-paced, dynamic, and deadline-driven environment.

• Eagerness to engage with all levels of the organization.

• Outstanding problem-solving and troubleshooting skills for conducting root cause analysis.

• Capacity to manage competing priorities effectively.

• Demonstrated ownership of projects with a proactive approach to resolving issues.

• A self-motivated attitude, dedicated to ensuring a positive customer experience.

• Must possess valid US work authorization that does not require current or future visa sponsorship by IntegriChain.

🏝️ Benefits

• Excellent and affordable medical benefits.

• Non-medical perks including Flexible Paid Time Off.

• 401(k) Plan with a Company Match.

• Parental Leave.

• Student Loan Reimbursement.

• Extensive Learning & Development opportunities.

• Access to over 700 development courses provided free to all employees.