Associate Manager – Project Services, Laboratories

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee assigned clinical trial laboratory projects from initiation to completion.

• Ensure comprehension and application of protocol requirements.

• Lead activities related to study set-up, including reviewing protocols and budgets, conducting start-up meetings, and implementing project and risk management strategies.

• Monitor timelines, deliverables, metrics, and budgets, including trend analysis, scope modifications, and change orders.

• Act as the primary point of contact for sponsors.

• Manage client communications, meetings, issue resolution, and escalation processes.

• Promote timely, customer-oriented problem resolution.

• Coordinate cross-functional resources to eliminate study obstacles.

• Supervise the creation of protocol-specific laboratory instructional documents.

• Maintain laboratory specifications.

• Assist in proposal development and bid defense preparation.

• Establish sponsor- or program-specific standards and procedures.

• Document lessons learned and facilitate continuous improvement across projects and programs.

⛳️ Requirements

• Preferred Bachelor's Degree in Life Sciences and/or a related field.

• Minimum of 3 years’ experience in a regulated laboratory setting.

• At least 2 years of experience managing projects such as study setup, method validation or transfer, or client programs.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and similar company systems.

• Excellent interpersonal and client management abilities.

• Experience with Laboratory Trial Management Systems (LTMS).

• Strong organizational skills and attention to detail while handling multiple priorities and deadlines.

• Exceptional written and verbal communication skills.

• Good command of English and clinical research terminology.

• Capability to perform effectively in a fast-paced, high-stress environment.

• Ability to build and maintain effective working relationships with colleagues, managers, and clients.

🏝️ Benefits

• Comprehensive benefits programs and resources supporting physical, mental, emotional, financial, and social well-being.

• Health and welfare benefits.

• Incentive plans, bonuses, and/or other compensation may be available, depending on the position.