Associate Laboratory Project Services Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee all laboratory components of designated clinical trial projects for a client or specific client program.

• Serve as the primary point of contact for the customer from the time of study award through the phases of startup, management, and closure.

• Ensure adherence to standard operating procedures, organizational policies, and best practices.

• Assist in the setup of studies, which includes reviewing protocols and budgets, organizing meetings, developing project plans, and maintaining logs for milestones, risks, issues, and actions.

• Engage in proposal and business development activities, including participating in bid defense meetings.

• Track project management plans, timelines, deliverables, and study documentation throughout the entire project lifecycle.

• Organize study documentation within the electronic Trial Master File (eTMF).

• Manage changes in study scope, oversee budgets and study quality, and address service-related concerns.

• Foster and maintain customer relationships while facilitating communication with operational teams.

• Coordinate follow-up on customer surveys and conduct ongoing assessments of customer satisfaction.

• Represent the organization at investigator meetings and other internal and external face-to-face gatherings.

• Establish consistent communication with sites to manage project expectations and address issues.

⛳️ Requirements

• A Bachelor's degree in Life Sciences or a related field is preferred.

• A minimum of 2 years of experience in the clinical or research industry, with at least 1 year in project management or project setup, is preferred.

• An equivalent combination of education, training, and experience may be considered in lieu of a degree.

• Proven experience in successfully leading Phase I–IV clinical trials is preferred.

• Familiarity with project management processes is required.

• Knowledge of company laboratory procedures and/or central laboratory operations, which includes kits and supplies, logistics, laboratory functions, specimen storage, data reporting and transfers, and site alerts, is essential.

• Strong organizational abilities and a proven track record of meeting deadlines are necessary.

• Proficiency in Microsoft Office and company systems, or equivalent experience with similar centralized laboratory systems, is required.

• Capability to establish and maintain effective working relationships with colleagues, managers, and clients is necessary.

• Functional proficiency in both written and spoken English is required.

🏝️ Benefits

• Comprehensive health, wellness, financial, and social well-being benefits and resources.

• Benefits available for employees and their families.

• Commitment to being an equal opportunity employer.

• Disability accommodations provided throughout the recruitment process.