Associate Director, Specialty Care Strategy – Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Become a member of Spring Health’s Specialty Care team, focused on developing and expanding programs for high-acuity members.

• Gain expertise in the P&L mechanics and financial drivers of Specialty Care to uncover growth opportunities, revenue enhancement, and gross-margin strategies.

• Act as the main financial and operational collaborator with department leadership.

• Convert unit economics and margin influencers into practical strategies.

• Facilitate cross-functional alignment among Product, Clinical, Marketing, and Operations teams.

• Establish strategic roadmaps, prioritize projects, and oversee comprehensive execution.

• Directly oversee specific clinical operations functions in conjunction with strategy and operations duties.

• Integrate AI into operational and clinical processes to boost efficiency, quality, and scenario modeling.

• Develop and maintain long-term capacity and workforce planning models.

• Define, monitor, and uphold critical operational metrics within Specialty Care.

• Collaborate with clinical leaders on frameworks for quality programs, execution timelines, and operational standards.

• Mentor, guide, and cultivate the operations team members.

⛳️ Requirements

• A minimum of 8 years of experience in business operations, strategy, or corporate consulting.

• At least 3 years of experience in a scaling or high-growth startup setting.

• Expertise in P&L management, gross margin drivers, and unit economics.

• Demonstrated ability to translate financial mechanics into operational implementation.

• Experience in directly managing or closely collaborating with clinical operations teams to develop and enhance care execution roadmaps.

• Proven leadership across cross-functional teams in Product, Clinical, Marketing, and Operations.

• Practical experience incorporating AI and contemporary analytical tools into business processes.

• Experience in creating workforce planning, staffing, or capacity models.

• Strong analytical skills and comfort with raw data analysis.

• Demonstrated experience in people management, including coaching and setting performance expectations.

• Ability to navigate ambiguity and make decisions based on incomplete information.

• Clear and concise written and verbal communication skills suitable for executive audiences.

• Willingness to work remotely with occasional travel to the NYC headquarters as necessary.

🏝️ Benefits

• Health, Dental, and Vision benefits commence on your first day.

• One Medical accounts provided.

• HSA and FSA plans available, with Spring contributing up to $1K for HSAs based on plan type.

• Employer-sponsored 401(k) matching up to 2%.

• Annual allocation for no-cost visits to Spring Health therapists, coaches, and medication management providers for both employees and their dependents.

• Paid time off that includes vacation, sick leave, and company holidays.

• Parental leave after 6 months: 18 weeks for birthing parents and 16 weeks for non-birthing parents.

• Access to the Noom weight management program.

• Fertility care support through Carrot, including a $4,000 reimbursement for related fertility expenses.

• Wellhub subscription for fitness, mindfulness, nutrition, and sleep resources.

• BrightHorizons-sponsored child care, back-up care, and elder care options.

• Up to $1,000 reimbursement per year for professional development.

• $200 per year in donation matching.