Associate Director, Social Intelligence

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Report directly to the Head of Intelligence.

• Oversee insights projects from start to finish, encompassing research design, analysis, visualization, and delivery.

• Manage significant client programs, ensuring timely delivery that meets briefs and stays within budget.

• Take ownership of client briefs, budgets, and project delivery for high-value initiatives and reporting programs.

• Serve as a trusted senior partner to clients and identify opportunities for expanding account scope.

• Lead new business pitches for the Insights team and independently prepare proposals with supervision from the Head of Intelligence.

• Collaborate with the Head of Intelligence and Client Services to contribute to and lead proposals and scopes.

• Identify commercial growth opportunities and promote additional work.

• Supervise junior team members and uphold delivery standards.

• Coach and mentor junior team members.

• Establish strategic relationships throughout the agency.

• Advocate for Social Element via trade press, supported blogs, conferences, and networking events.

• Recommend new readings, techniques, and tools to maintain departmental innovation.

• Keep up-to-date with social platforms, social listening vendors, and cultural trends.

⛳️ Requirements

• Strong background in social and other insights tools (e.g., Sprinklr, Hootsuite, Talkwalker, Brandwatch).

• Familiarity with Global Web Index or similar platforms is an advantage.

• Proven commercial experience, including upselling services and managing project scope and resources.

• Experience in line management.

• Ideally, a track record of innovating your own products or solutions.

• Exceptional attention to detail, along with strong organizational and time management skills.

• Well-developed storytelling abilities and confidence in presenting your work and coaching others in their presentations.

• Curious and proactive mindset with a positive attitude.

• Ability to collaborate in a team setting and work independently while remaining self-motivated.

• Proficiency in Microsoft/Google Suite, particularly PowerPoint and Excel.

• Extensive experience in a senior social intelligence role.

• Agency experience in social or integrated agency settings.

• Experience working with multi-market clients.

• Bonus: experience with automotive, financial services, retail, or travel accounts.

• Must be based in the UK.

🏝️ Benefits

• Remote working options (with occasional travel for team and client meetings).

• Flexible working hours (where feasible).

• 33 days of vacation (inclusive of bank holidays), increasing up to a maximum of 36 days based on length of service.

• Day off for your birthday.

• Annual Occasion Day off for significant events (e.g., moving, getting married).

• 1 Volunteer day off.

• Flexible Fridays (working half days).

• Eye care contributions towards eye tests and glasses.

• Enhanced sick pay: 4 weeks at full pay, followed by 4 weeks at half pay.

• Improved family-friendly policies.

• Employee Assistance Program (EAP) and wellbeing support.

• Access to our discounts website.