Associate Director, External HUB Programs

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Provide oversight for external hub vendors associated with AbbVie's Access and Affordability programs.

• Manage daily vendor oversight, encompassing SLAs, quality standards, compliance requirements, and business necessities.

• Oversee vendor performance across various partners and conduct business reviews.

• Maintain governance frameworks, reporting structures, and the cadence for performance reviews.

• Identify performance gaps and direct the implementation of corrective action plans.

• Monitor financial performance of vendors and resource utilization.

• Identify operational, compliance, and performance risks, implementing appropriate mitigation strategies.

• Collaborate with AbbVie Patient Services and brand stakeholders to align strategic priorities with operational execution.

• Provide performance updates, risk assessments, and strategic recommendations to internal stakeholders.

• Ensure vendor capabilities and resource models are scalable in response to evolving business demands.

• Identify opportunities for cross-vendor optimization and standardize best practices.

• Guide enhancements to processes, staffing adjustments, workflow redesign, and technology optimization.

• Drive root cause analysis and develop mitigation plans for systemic or recurring issues.

• Lead and develop a team responsible for managing external hub vendor relationships and performance monitoring.

• Establish priorities, accountability standards, and performance expectations while coaching team members.

⛳️ Requirements

• A Bachelor's Degree is required.

• 7+ years of experience in vendor management, operations leadership, patient services, access support, or related commercial operations.

• Experience in healthcare, biopharma, patient services, specialty pharmacy, or access support environments is preferred.

• Experience in overseeing vendor performance across multiple external hub partners.

• Knowledge of contractual obligations, SLAs, KPIs, quality standards, and compliance requirements.

• Capability to monitor vendor financial performance and resource utilization.

• Ability to identify and mitigate operational, compliance, and performance risks.

• Proficiency in translating strategic priorities into operational direction.

• Ability to leverage data and insights to analyze performance trends and identify opportunities for improvement.

• Experience in leading and developing teams.

🏝️ Benefits

• Paid time off, including vacation, holidays, and sick leave.

• Medical, dental, and vision insurance.

• 401(k).

• Eligibility to participate in long-term incentive programs.