Associate Director, Design – Reimbursement Support

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Facilitate in-depth design meetings with clients, internal stakeholders, and external partners.

• Assist in the design and implementation processes for new and ongoing programs across designated services.

• Act as the primary contact for client program design.

• Collect operational and IT requirements for program scope, pricing, and implementation.

• Lead discussions with clients to gather requirements.

• Create design documentation in collaboration with clients, internal stakeholders, and vendors.

• Develop and review proposed processes, systems, technologies, and roles.

• Submit work requests via the designated ticketing system.

• Collaborate with service and product owners on implementation deliverables.

• Coordinate with operations and IT teams regarding process and system enhancements.

• Serve as a resource for program stakeholders involved in implementation deliverables.

• Distribute requirements to both internal and external stakeholders.

• Coordinate the evaluation of custom requirements.

• Partner with project managers to ensure that deliverables and timelines are adhered to.

• Secure final approval and sign-off for program components.

• Conduct lessons learned sessions and create recommendation reports.

• Integrate recommendations into best practices for future design management.

⛳️ Requirements

• Previous experience in Program Management - Patient Affordability/Market Access, Project Management, Solutions Delivery, Product Owner, or Business Analyst roles at Mercalis or a similar organization.

• Strong understanding of Accumulator & Maximizer Solutions.

• Excellent note-taking abilities.

• Bachelor’s degree and/or over 10 years of proven strong program design performance or related responsibilities.

• Capability to manage multiple tasks with competing priorities.

• Willingness to take responsibility for delivery from a diverse, distributed team without formal authority.

• Ability to collaborate effectively with internal stakeholders.

• Highly organized and detail-oriented with robust time management skills.

• Strong verbal and written communication capabilities.

• Sound business acumen and understanding of scope control.

• Proficient in managing and overseeing project plans.

• Skills in conflict resolution.

• Willingness to travel up to 20% of the time.

• Ability to multitask and prioritize client issues effectively.

• Strong interpersonal skills.

• Subject Matter Expert in Market Access with a solid understanding of Patient Affordability services.

• Preferred typing speed of at least 35 words per minute with 97% accuracy.

• Flexibility to travel as required is preferred.

• Successful completion of a background check and, depending on the role, a drug screen.

🏝️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing to premium costs.

• Access to Telehealth and Employee Assistance Program (EAP) services.

• Company matching contributions to Health Savings Accounts.

• Complimentary Basic Life and AD&D coverage equivalent to annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability.

• 401(k) Retirement Savings Plan with a 100% match on the first 5% contributed, with immediate vesting.

• Paid Time Off (PTO) and Sick Leave.

• Nine paid holidays plus two floating holidays.

• Opportunities for career advancement and personal development.

• A challenging and stimulating work environment that fosters new ideas.

• An inclusive workplace and mission-driven culture.

• Flexible travel as necessary.