Associate Director, Clinical Training

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the provision of high-quality and equitable abortion services.

• Work collaboratively to create and implement new training tools while integrating existing resources into a standardized, cohesive, and accessible suite for staff onboarding, training, and resilience.

• Offer training on abortion service delivery, customer service, equity drivers, and various sexual and reproductive health (SRH) topics, including contraceptive care.

• Manage communication, registration, and coordination of CAPS proctoring programs for affiliate clinical staff.

• Support comprehensive, accessible, and adaptable training programs that cover clinical care, patient experience, and equity.

• Conduct clinical training sessions both remotely and in person.

• Develop strategies for the dissemination and use of training programs, creating response and improvement mechanisms based on barriers, evaluations, and key performance indicators (KPIs).

• Collaborate with healthcare delivery teams and training programs across various PPFA teams and divisions.

• Perform additional duties as required.

⛳️ Requirements

• A high school diploma along with 5+ years of experience in SRH care and training, with a focus on abortion care.

• Proficiency in various aspects of abortion and SRH care visits.

• Strong understanding of the factors that contribute to efficient, exceptional, patient-centered healthcare.

• Excellent interpersonal skills complemented by high emotional intelligence.

• Capability to establish effective partnerships with both internal and external collaborators and clients.

• Exceptional assessment and diplomatic abilities to navigate challenges.

• Familiarity with developing training evaluations and leveraging data.

• Knowledge of and proficiency in applying best practices in virtual training platforms.

• Strong verbal, written, and presentation communication skills.

• Understanding and application of diversity, equity, and inclusion principles, including concepts of power and privilege, emotional intelligence, and implicit bias.

• Awareness of the abortion-care landscape and the barriers and facilitators to abortion access nationwide.

• Proven track record of successfully completing projects within scope, budget, and timeline at staff, board, and/or affiliate levels.

• Ability to manage multiple concurrent projects in a highly matrixed environment.

• Highly organized, process-oriented self-starter capable of thriving in a fast-paced setting.

• A strong passion for Planned Parenthood’s mission and commitment to health provision and advocacy.

• Must reside in an area that allows for quick and reliable access to an airport.

• Willingness to work extended hours and weekends as required.

🏝️ Benefits

• Full-time union position.

• Commitment to fostering belonging, continuous learning throughout the employee lifecycle, and recognizing individual contributions.

• Equal employment opportunity and a non-discriminatory work environment.

• Values of diversity and inclusion, respect and integrity, customer focus, and innovation.