This is a fully remote position, open to applicants in Alabama, +43 more states.

📋 Description

• Address customer inquiries via telephone, email, and in-person interactions with individual members, groups, providers, and brokers.

• Diagnose and resolve customer complaints effectively.

• Ensure timely completion of inquiries in alignment with established service and quality benchmarks.

• Address customer inquiries and complaints through written, telephonic, and face-to-face communication.

• Prepare adjustments for services that were not processed correctly, either systematically or by referring to the appropriate area for follow-up and resolution.

• Meet all production, quality, and adherence benchmarks.

• Participate in all mandatory training sessions.

• Elevate issues to the next level of supervision when necessary.

• Maintain precise records, including timekeeping logs.

• Execute other assigned or requested tasks.

⛳️ Requirements

• High School Diploma or GED required.

• Minimum of 6 months experience in a customer service role that involves direct interaction with clients.

• Familiarity with customer service principles and processes, including assessing customer needs and meeting established standards.

• Capacity to manage multiple tasks simultaneously while responding promptly and professionally to customer issues.

• Ability to follow directions and navigate through various systems concurrently.

• Capability to maintain composure in high-stress and fast-paced environments.

• Excellent written and verbal communication skills.

• Ability to convey complex information in a straightforward manner suitable for customer interaction.

• Preferred experience in customer service within a call center setting.

• Strong preference for customer service experience in a healthcare-related call center environment.

• Travel requirement: 0% - 25%.

• Must adhere to HIPAA regulations, data security guidelines, company policies, the Code of Business Conduct, and all relevant laws, rules, and regulations.