Associate Customer Project Manager – LATAM, US

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage customer projects from inception to completion, including scoping, planning, launch, and results analysis.

• Establish timelines, assign responsibilities, and create mutual success plans.

• Organize customer meetings, prepare agendas, compile written summaries, and create alignment materials.

• Cultivate customer relationships from onboarding through renewal and growth phases.

• Develop workflows, AI agents, and automations in Whippy independently, without relying on engineering support.

• Quickly acquire knowledge of the product and staffing industry processes through hands-on experience and coaching.

• Actively reach out to customers, pinpoint issues, and take measures to prevent escalations.

• Take responsibility for gross and net revenue retention while striving to meet performance goals.

• Link product usage to customer business outcomes and report on value metrics.

• Discover expansion opportunities and refer qualified leads to the sales team.

• Transform customer successes into case studies, references, and testimonials.

• Guide customers towards initiatives that enhance their business results.

• Communicate customer feedback to product, sales, and engineering teams.

• Engage in experimentation, iteration, and documentation of enhancements.

• Report directly to the Head of Customer Success and collaborate with a six-member customer success team.

⛳️ Requirements

• 0–1 years of experience; recent graduates are encouraged to apply.

• Located in Latin America or the United States.

• Proficient in written and spoken English.

• Available to work Eastern hours, starting at 8am ET.

• Excellent written and verbal communication abilities.

• Quick, proactive, inquisitive, open to coaching, and self-motivated.

• Comfortable learning technical tools and creating workflows, AI agents, and automations without engineering assistance.

• Possess a strategic and commercial perspective, including the ability to manage retention and expansion metrics.

• A degree in STEM, engineering, or a technical field, or demonstrated entrepreneurial experience is preferred but not mandatory.

• Experience in project management through education, internships, employment, or job sites is advantageous.

• Familiarity with staffing or platforms like TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn is a plus.

• Capable of managing customer projects with deadlines and multiple stakeholders.

🏝️ Benefits

• Monthly performance bonuses.

• Variable compensation linked to outcomes.

• Mentorship and support from the Head of Customer Success.

• Practical training and shadowing opportunities.

• Opportunities for professional growth and development.

• Remote working options.

• Flexible, ownership-driven work culture.