Associate Clinical Specialist, Pain Interventions

This is a fully remote position, open to applicants in Florida.

📋 Description

• Provide support for Neuromodulation Pain, Target Drug Delivery, and Interventional Therapies through surgical coverage, follow-up assistance, troubleshooting, customer service, and education.

• Deliver field-based support at hospitals, clinics, and physician offices across Southwest Georgia/Tallahassee and neighboring areas, including Thomasville, Valdosta, and Moultrie.

• Travel to multiple accounts approximately 50% of the time, which may include overnight trips.

• Act as a representative for Medtronic during surgical procedures by ensuring the availability of equipment and products.

• Offer technical support, assist with device selection, programming, and testing of device systems.

• Guide patients through all stages of the clinical process while educating them on Medtronic products.

• Provide clinical assistance during surgeries, reprogramming, troubleshooting, and follow-up visits.

• Address technical questions from customers, patients, and colleagues.

• Keep informed about competitive products.

• Conduct training sessions for physicians, hospital staff, and office personnel through teaching sessions, in-services, education programs, seminars, and symposia.

• Support management and sales training by educating and training new district employees.

• Complete event reporting and documentation utilizing Medtronic technology tools.

• Process customer service orders for pending purchase orders and product replacements.

• Collaborate with materials management to gather purchase orders for covered cases.

• Oversee case-coverage inventory, product transactions, cycle counts, retrievals, turnover, and expiration/hold controls.

• Contribute to quarterly district, regional, and national initiatives.

• Partner with sales representatives to meet territory/district business objectives and document quarterly activities.

• Visit accounts to replenish literature and maintain relationships with office personnel.

• Utilize Excel, mobile phones, iPads, laptops, and/or Samsung tablets for work purposes.

• Manage business expenses and budgets efficiently.

• Complete mandatory therapy training and adhere to relevant quality policies.

• Maintain flexibility in schedule for clinical events outside regular hours, including weekends and after-hours work.

• Travel to district cases and occasionally to other districts as needed.

⛳️ Requirements

• High School Diploma or GED with at least 4 years of clinical or medical sales experience; OR an Associate Degree with a minimum of 2 years of clinical or medical sales experience; OR a Bachelor’s degree.

• Must reside within the assigned Southwest Georgia/Tallahassee territory.

• Hold a valid driver's license and active vehicle insurance policy.

• Possess unrestricted U.S. work authorization at the time of hire and throughout the duration of employment.

• Ability to operate utilizing healthcare universal precautions.

• Willingness to work weekends, evenings, nights, and undertake overnight travel when necessary.

• Capability to work efficiently and independently with minimal supervision outside of clinical events.

• Ability to participate in national meetings, district meetings, and training sessions.

• Ability to wear a protective lead apron weighing 7–9 lbs for extended periods.

• Ability to lift weights up to 40 lbs.

• Ability to sit, stand, and/or walk for more than 8 hours per day.

• Ability to frequently bend, stoop, squat, and maintain balance.

• Proficient in close vision, distance vision, depth perception, and the ability to adjust focus.

• For degrees obtained outside the United States, a degree fulfilling 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

• Preferred: Bachelor’s degree in a healthcare-related field.

• Preferred: Experience as a registered nurse or healthcare professional in a sterile environment.

• Preferred: Clinical experience with implantable neurological products and patient care.

• Preferred: Background in servicing medical personnel on product usage.

• Preferred: Experience in medical device or pharmaceutical companies, with clinical exposure in neurology, neurosurgery, orthopedics, operating room, pain management, or home health care.

• Preferred: Understanding of basic reimbursement processes and the healthcare environment.

🏝️ Benefits

• Sales Incentive Plan (SIP).

• Health insurance.

• Dental insurance.

• Vision insurance.

• Health Savings Account.

• Healthcare Flexible Spending Account.

• Life insurance.

• Long-term disability leave.

• Dependent daycare spending account.

• Tuition assistance/reimbursement.

• Simple Steps global well-being program.

• Incentive plans.

• 401(k) plan with employer contribution and match.

• Short-term disability.

• Paid time off.

• Paid holidays.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Non-qualified Retirement Plan Supplement.

• Capital Accumulation Plan for eligible employees.

• Reasonable accommodations for qualified individuals with disabilities.