Assistant Vice President – Operations – Exports

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the complete US Trade and Payment Operations, which includes customer delivery, stakeholder management, and the implementation of risk and control measures.

• Offer guidance and consultation on products related to Export, Import, SBLC, Risk Participation, Loans, Payments, and Investigations.

• Assist in Product Development for Trade Finance and Payment initiatives, ensuring compliance with international standards, ICC publications, bank protocols, and local regulations.

• Maintain relationships with stakeholders throughout the Bank.

• Identify process inefficiencies and put in place effective controls.

• Aim to minimize referrals and repairs while enhancing customer turnaround times.

• Reconcile Fed/BNY balances to zero by the end of each day.

• Manage both internal and external audit processes.

• Review and address customer complaints effectively.

• Ensure adherence to MBOs, SLAs, SOPs, OPMs, UCP/ISBP requirements, and charge-recovery guidelines.

• Conduct sanctions checks and due diligence on relevant parties, priority customers, and high-value transactions.

• Review and take action on outstanding Trade and Payment items on a daily basis.

• Manage documentation related to Commodity Trade Operations.

• Lead initiatives for process re-engineering, transformation, change management, and automation projects.

• Encourage innovation and enhance the team's skill set across additional products.

• Mentor and guide the team while supporting their professional growth.

• Address complex challenges for Mashreq Bank customers across various countries and work collaboratively with CIBG, IBG, and FIG segments.

⛳️ Requirements

• A graduate with a comprehensive understanding of Trade Finance products and functions.

• Certified in CDCS/CITF/CTFP.

• In-depth knowledge of SWIFT message types and their relevant fields applicable to Trade, Payments, Inter-Bank communications, and Financial Operating Systems.

• Preferred experience with OBTF/OBTFPM/FLEX/E-GIFTS/Fircosoft.

• General knowledge of Banking principles.

• A minimum of 15–20 years of experience in Trade Finance.

• Previous experience managing US Trade and Payment Operations is a plus.

• Required experience in Transformation, Change Management, and Project Automation.

• Proficiency in MS Office applications (Word/Excel/PPT).

• Bachelor's degree in Business Administration, Finance, or a related field.

• At least 8 years of experience in Trade Finance and Payment Operations, with a successful history in a leadership role.

• Extensive knowledge of US Trade and Payment regulations, as well as international trade practices and procedures.

• Strong analytical and problem-solving abilities.

• Excellent communication and interpersonal skills, with a focus on customer service.

• Ability to collaborate effectively across various business units.

• Proficient in relevant software and systems used in Trade Finance and Payment Operations.

• Strong leadership and team management abilities, including mentoring and talent development.

• Adaptability and flexibility in a fast-paced and dynamic environment.

• A results-driven mindset focused on continuous improvement and innovation.

🏝️ Benefits

• Competitive salary package.

• Opportunities for professional development and growth.

• Comprehensive health and wellness programs.

• Flexible working arrangements.

• Engaging work environment fostering team collaboration.