Assistant Manager – QA & Proofing Unit, Operations

This is a fully remote position, open to applicants in India.

📋 Description

• Carry out daily quality assurance tasks and verify reconciliation proofing submissions.

• Monitor escalations and pinpoint discrepancies in data or adherence to processes.

• Assess monthly reconciliation proofing, aging validation, and QA sampling across UAE and IBG operations.

• Monitor reconciliation closure deadlines and maintain performance dashboards.

• Detect QA KPI violations and track early warning indicators for high-risk or aging items.

• Perform monthly quality assurance sampling of reconciled items.

• Evaluate accuracy, timeliness, and completeness of proofing controls.

• Report exceptions to the CRU head and the appropriate business-unit operations for resolution.

• Conduct regular health checks in line with audit and GRC guidelines.

• Assist in the standardization of QA templates, monthly packs, and internal MIS submissions.

• Validate monthly proofing data, identify discrepancies, and ensure resolution actions are completed.

• Facilitate QA testing protocols for reconciliation, governance, aging, and exception management.

• Maintain documentation and audit trails for validations, issues, and escalations.

• Aid in training and awareness initiatives for reconciliation hygiene and first-line QA.

• Monitor control SLA compliance and highlight trends of non-adherence.

• Contribute to thematic reviews and sample-based testing cycles.

• Raise unapproved or recurring exceptions and support remediation suggestions.

• Analyze QA failure trends to assist in process improvements and SOP updates.

• Recommend escalation items based on QA evaluations and materiality criteria.

• Assist the AVP in establishing testing protocols, sample sizes, and QA cycles.

⛳️ Requirements

• Over 7 years of experience in banking operations, internal controls, or QA/audit functions.

• Strong grasp of reconciliation principles, control break classifications, and regulatory expectations.

• Excellent analytical abilities, with a capacity to review extensive datasets and identify anomalies.

• Proficient in Excel, QA tracking tools, and reconciliation platforms (e.g., TLM).

• Clear and methodical communication skills; attention to documentation is crucial.

• Experience with operational risk, audit processes, and cross-country governance is preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Flexible working arrangements and a positive work environment.