Assistant Manager – Fulfillment Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist the Operations Manager with the daily oversight of department personnel, including tracking attendance, schedules, and staffing coverage.

• Act as a substitute for the Operations Manager during their absence, ensuring the department operates efficiently and making routine decisions within predefined guidelines.

• Provide coaching and daily feedback to staff members.

• Aid in the onboarding and training of new team members regarding daily workflows, tools, and expectations.

• Promptly notify the Operations Manager of any performance or conduct issues.

• Oversee daily production and quality in relation to established KPIs, identifying challenges as they occur.

• Monitor both individual and team performance, reporting trends and concerns to the Operations Manager.

• Consistently uphold performance standards.

• Implement established workflows, procedures, and documentation requirements.

• Recognize process inefficiencies and propose actionable improvements.

• Ensure accurate maintenance of department documentation and records.

• Assist Team Leads with quality assurance checks.

• Collaborate with department leaders on shared challenges, dependencies, and resource needs.

• Work with Human Resources on routine staffing and attendance issues.

• Provide regular updates regarding daily production, issues, and team matters.

• Escalate concerns that fall outside established guidelines to the Operations Manager.

• Keep records of daily decisions and issues encountered.

⛳️ Requirements

• A minimum of 2 years of experience in an operations team setting, with some experience in supporting or leading others.

• Proven reliability and sound judgment, capable of making routine decisions confidently within established guidelines.

• Excellent communication skills, able to provide clear daily feedback and escalate issues as necessary.

• Comfortable taking on a leadership role temporarily to keep the team aligned in the absence of the Operations Manager.

• Strong organizational capabilities and attention to detail.

• Previous experience in a fast-paced, production- or metrics-driven operational environment is highly preferred.

• Familiarity with HubSpot or other CRM platforms for workflow and record management.

• Working knowledge of Google Enterprise (Workspace) and Microsoft Enterprise (365) environments.

• Experience using online phone systems for external customer communication and call management.

• Familiarity with Slack for internal team communication and coordination.

🏝️ Benefits

• Fully remote work environment.

• Medical, dental, and vision insurance.

• 401k plan.