Area Reservation Sales Supervisor

This is a fully remote position, open to applicants in Maine.

📋 Description

• Professionally and warmly answer all incoming calls within three rings, adhering to Auberge Collection's call quality and brand standards.

• Manage shared email inboxes by crafting personalized guest quotes and following up to ensure proper booking curation.

• Meet and surpass monthly individual and team conversion and revenue objectives.

• Ensure Hub occupancy is adequately covered to maintain a call abandonment rate of 4% or less.

• Address guest challenges and special requests by collaborating with other departments and Reservations Leadership.

• Seek outbound revenue opportunities through the lead management system.

• Keep abreast of communication and hotel information.

• Ensure prompt and appropriate follow-up with guests.

• Maintain comprehensive notes and comments in the lead management system and PMS regarding guest requests.

• Uphold rate integrity under revenue management strategies, including collaboration with agents.

• Work alongside the Leisure Sales Specialist on leisure inquiries and shared email inbox management.

• Assist in the manual entry of VIP and Marketing reservations.

• Complete month-end and Deposit Ledger reconciliations as necessary.

• Maintain a shop-call standard of 80% or higher and share best practices with Reservation Agents.

• Contribute to maximizing hotel room revenue and occupancy.

• Participate in reservations sales training, familiarization trips, and departmental meetings.

• Oversee daily tasks and engage in the completion of the Reservations Checklist.

• Execute other duties as assigned by Reservations Leadership.

⛳️ Requirements

• Proficient in computer skills, including Opera, Revinate, HMS, Synxis, Google, and Microsoft Suites.

• Availability to work midweek, weekends, and holidays.

• Capability to excel in a fast-paced and demanding work environment.

• Flexibility to adapt to changes in direction, routine, and scheduling.

• Ideally, two years of experience in a hospitality or reservations role at a luxury resort.

• Ability to collaborate effectively with other departments and colleagues as part of a team.

• Skill in identifying the caller's needs and responding to ensure their satisfaction.

• Competence in processing written requests for various reservation types.

• Ability to maintain discretion and confidentiality regarding all guest and resort information.

• Strong organizational skills, concentration, clear thinking, and follow-up capabilities while managing multiple tasks.

• Attention to detail, ability to remain calm under pressure, and process requests swiftly and accurately.

• Excellent verbal and written communication skills.

• Ability to work in a remote setting with a quiet, dedicated workspace, free from distractions, and reliable high-speed internet access.

• Candidates must reside in CT, FL, KY, ME, MD, MA, NJ, NM, NY, OH, PA, RI, SC, UT, or TN.

🏝️ Benefits

• Flexible remote work arrangement.

• Opportunities to participate in reservations sales training.

• Familiarization trips to all hotels as scheduled.

• Commitment to equal employment opportunities and non-discrimination protections.