Area Operations Partner – Northeast

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the primary contact for clinics, providing hands-on support for daily operations.

• Collaborate closely with Practice/Clinic Managers and Directors to establish and uphold global operating standards.

• Aid in achieving Balanced Scorecard targets by analyzing performance metrics and pinpointing areas for improvement.

• Participate in the execution of action plans aimed at enhancing operations and service quality.

• Assist in projects focused on improving financial performance, including pricing strategies, service offerings, and personnel cost analysis.

• Promote continuous improvement initiatives in accordance with MVH Europe operating standards.

• Facilitate the local implementation of central initiatives and projects, which encompass digital tools, process modifications, quality enhancements, training, and change management.

• Refer complex operational challenges to the Area Operations Director.

• Assume responsibility for operational analyses and projects within the operational unit.

• Provide support for online bookings, NPS analyses, website updates, events, and logistics for promotional materials.

• Assist with appointment scheduling, compliance monitoring, patient flow optimization, and cost control.

• Contribute to employee retention initiatives and follow up on MAS actions.

• Aid in the identification and development of internal talent.

⛳️ Requirements

• Bachelor's degree in business administration or several years of relevant professional experience in a similar position.

• Minimum of 2–3 years of experience in a support or operations role across multiple locations.

• Proven experience in facilitating local change processes and coaching others during process implementation.

• Ability to handle multiple priorities across different locations with keen attention to detail.

• Proficient in MS Office and/or other business performance tools, along with KPI management.

• Capability to identify trends and convert insights into actionable steps.

• A structured and collaborative approach to working within cross-functional teams.

• Outstanding communication and interpersonal skills, with the ability to influence and motivate others.

• Experience in veterinary medicine, healthcare, or medical facilities is a plus.

• Experience in supporting teams that interact directly with patients is advantageous.

• Please include your earliest available start date and salary expectations in your application.

🏝️ Benefits

• Competitive market-based salary.

• Flexible working hours and options for remote work.

• Employee benefits such as Corporate Benefits, JobRad, a givve card, and an employer-supported pension plan.

• Company car with the option for personal use.

• Opportunities for growth within a dynamic environment.

• Supportive and team-oriented company culture.

• A challenging and exciting role with significant responsibility.

• High-performing, dynamic working environment with an exceptional team.