Appraisal Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct research on the actual cash value of vehicles by collecting and analyzing current market data to facilitate fair settlements for theft and collision losses.

• Foster strong customer service and maintain relationships with shops.

• Verify title status and investigate customizations, previous damages, and vehicle condition.

• Recognize salvage-title, grey-market, custom/modified, and previously damaged vehicles to ascertain their true market value.

• Analyze DMV reports and pinpoint ownership-transfer documents.

• Obtain lienholder payoff amounts and Letters of Guarantee.

• Negotiate storage fees with body shops and towing services.

• Address written correspondence and direct requests for the appropriate documentation.

• Stay updated on vehicle valuations, industry trends, state licensing, and company policies and procedures.

• Communicate with adjusters to confirm coverage, identify limit issues or potential fraud, and secure settlement approval.

• Reach out to insured parties, claimants, or representatives concerning total-loss claims.

• Prepare and maintain thorough material-damage documentation and submit timely reports.

⛳️ Requirements

• High School Diploma or GED.

• You will need to obtain a Company-sponsored Adjuster’s license to manage claims, which will involve a fingerprint background check, to be completed upon hiring.

• Experience in handling Total Loss claims or a background in customer service.

• Proven proficiency with MS Office applications (Outlook, Word, Teams) and claims-related software.

• Must have a dedicated workspace that is free from distractions.

• Strong understanding of basic principles and practices of Company policies and procedures following formal and informal Claims Training.

• Capability to handle multiple tasks in a fast-paced environment, prioritize duties, and produce accurate work results.

• Excellent written and verbal communication skills.

• Ability to establish rapport through emotional intelligence.

• Self-motivated and accountable while working remotely.

• Must be able to maintain a sedentary position for extended periods.

• Must be able to communicate electronically and via phone with team members, clients, and external stakeholders.

• Must be capable of operating and typing on a computer, laptop, and/or other Company-issued electronic devices for extended durations.

• Must be able to access and utilize the Company computer system, prepare documents, input data, and read computer or email documents.

🏝️ Benefits

• Competitive compensation.

• Flexibility to work from virtually anywhere in the United States for most roles.

• Paid time off, which includes vacation time, sick leave, 9 paid Company holidays, and volunteer hours.

• Incentive bonus programs with the potential for holiday bonuses, referral bonuses, and performance-related bonuses.

• Comprehensive medical, dental, vision, life, and pet insurance.

• 401(k) retirement savings plan with company matching contributions.

• A stimulating work environment.

• Opportunities for career advancement.

• Education assistance.

• Opportunities for professional and personal development.

• Company recognition programs.

• Health and wellbeing resources, including free mental health therapy/coaching sessions, child and eldercare resources, and more.