Applications Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Gather user insights regarding the deployment of rental stores and the overall experience of end-customers.

• Conduct onsite training for customers, focusing on safety and deployment best practices.

• Develop and maintain an applications database.

• Execute onsite product sales demonstrations.

• Relay end-user feedback to the Product Engineering team.

• Collaborate with the Service team to offer in-field support and update equipment as necessary.

• Coordinate with Assembly and Production teams as needed.

• Partner with Engineering for new product development and the identification of new applications.

• Carry out responsibilities safely and effectively in accordance with company policies and procedures.

• Operate ANA service vehicles in a safe manner.

• Communicate information and documentation via a work computer and phone.

• Deliver exceptional customer service.

• Maintain a professional personal appearance at all times.

• Enhance professional knowledge through continuous study of ANA products.

• Contribute to fostering a positive team spirit on a daily basis.

• Travel up to 75% across North America.

• Execute other assigned tasks as needed.

• Implement and deploy ANA Hybrid Energy Systems.

• Provide foundational product training and assist with initial setup and installation.

• Conduct comprehensive product service and sales training as needed.

• Gather and document application information and load data utilizing load monitoring devices.

• Stay at customer sites as necessary to comprehend applications, challenges, and pain points, providing feedback to Product Engineering.

• Share both successful and unsuccessful application, use-case, and hookup-scenario insights with Product Development.

• Collaborate with Sales to showcase Hybrid Energy Systems and relay application, performance, and customer feedback.

• Report to the Lead Applications Technician within the Energy Sales team.

⛳️ Requirements

• A minimum of 2 years’ experience with generators is required.

• At least 2 years of foundational knowledge in electrical systems is required.

• Graduation from a Trade School with a focus on engines and mechanical systems is preferred.

• Graduation from a Trade School specializing in generators and electrical systems is preferred.

• An Associate degree is preferred.

• A minimum of 2 years of experience in Generator Job site Hookup is preferred.

• At least 2 years of experience in construction, telecom, and/or event rental is preferred.

• Must reside in the United States.

• Authorized to work in the U.S. without the need for employer sponsorship.

• Willingness and capability to travel up to 75% within North America and to customer sites across the United States.

• Strong understanding of electronics and electrical safety is essential.

• Experience with diesel engines and power generation is necessary.

🏝️ Benefits

• Competitive salary.

• 401k plan with company contributions.

• Medical, Dental, & Vision coverage.

• Life Insurance benefits.

• Voluntary Accident Insurance options.

• Voluntary Critical Illness Insurance options.

• Employee Assistance Program.

• Employee Appreciation Programs.