Applications Specialist – Patient Monitoring

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver telephone and remote clinical application support to both internal and external clients for Patient Care Monitoring Systems.

• Provide comprehensive clinical application support for patient monitoring solutions.

• Resolve intricate clinical application challenges utilizing advanced remote access technologies.

• Handle escalations until a resolution is achieved.

• Offer on-site assistance during critical customer incidents as required.

• Take ownership of issue resolution to enhance customer satisfaction and company profitability.

• Accurately submit individual scorecards in a timely manner.

• Ensure thorough and accurate data entry in the necessary systems.

• Utilize call center tools to track responsiveness and fulfill service level expectations.

• Oversee company assets, including training, tools, equipment, travel, and expenses, in accordance with company policies.

• Provide structured feedback and recommendations for product improvements to product management.

• Act as a clinical subject matter expert and a collaborative team member.

• Evaluate complex clinical issues, collect and analyze data, and collaborate with Technical Support Engineers on action plans.

• Share insights and knowledge with colleagues and internal stakeholders.

• Contribute to knowledge-based tools and complete all necessary product and clinical training.

• Take charge of individual development planning with leadership and identify opportunities for growth.

⛳️ Requirements

• A Bachelor of Science Degree in Nursing or Medical Technology is mandatory.

• Must be registered and in good standing with the relevant credentialing body.

• At least five (5) years of clinical experience is preferred.

• A minimum of three (3) years in a clinical phone support environment is preferred.

• Exceptional customer service, communication, multitasking, and prioritization skills are essential.

• Ability to work independently with minimal supervision.

• Advanced understanding of clinical applications within Patient Monitoring is required.

• Scheduled on-call availability will be necessary.

• Capability to meet minimum physical, cognitive, and environmental job requirements with or without accommodations.

• US work authorization is a prerequisite for employment.

• Candidates must not require sponsorship for a work-authorized visa, either now or in the future.

🏝️ Benefits

• An annual incentive bonus may be provided.

• Sales commissions may be available.

• Long-term incentives might be offered.

• Comprehensive Philips Total Rewards benefits program.

• Generous paid time off (PTO).

• 401k plan with up to 7% matching.

• Health Savings Account (HSA) with company contributions.

• Stock purchase plan.

• Education reimbursement.