Applications Service Engineer – Field Based

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute repairs, installations, and maintenance of equipment at client sites.

• Implement hardware and software enhancements.

• Offer technical assistance via phone and email.

• Diagnose and resolve equipment and process-related issues.

• Identify underlying causes and relay findings and performance insights to the manufacturing facility.

• Provide technical training to customers on-site.

• Assist Field Applications Service team members with technical projects and service tasks.

• Work in conjunction with the Applications and Testing Group on equipment evaluation and troubleshooting.

• Collaborate with Sales to provide technical details, address customer inquiries, and participate in customer visits.

• Collect and share customer feedback, product requirements, and service trends with the Marketing team.

• Advocate for and promote the company's products and services.

• Travel across the United States, Canada, and Mexico for installations, service requirements, and business engagements.

• Undertake additional responsibilities to support business goals.

⛳️ Requirements

• An Associate’s or Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Software Engineering, or a similar engineering field.

• 3–5 years of relevant experience in the design, repair, maintenance, or field service of die-attach and epoxy dispensing machinery is highly preferred.

• Proven knowledge and practical experience with semiconductor back-end manufacturing processes and equipment.

• Strong analytical skills and problem-solving abilities.

• Demonstrated capability to diagnose, troubleshoot, and address complex technical challenges.

• Experience in root cause analysis and the development and implementation of corrective actions is preferred.

• Exceptional verbal and written communication skills.

• Ability to convey technical information effectively to customers, colleagues, and cross-functional teams.

• Willingness and ability to travel frequently throughout the United States, Canada, and Mexico.

🏝️ Benefits

• Annual short-term incentive (bonus) program.

• Comprehensive Blue Cross Blue Shield medical coverage.

• Options for dental and vision plans.

• Employer-funded life insurance.

• Coverage for short-term and long-term disabilities.

• Availability of optional supplemental insurance and lifestyle benefits.

• 401(k) savings plan with a 5% company match.

• Tuition reimbursement for advanced degrees, professional qualifications, and executive training.

• 12 paid holidays each year.

• Paid vacation and sick leave.

• An inclusive culture that fosters professional growth, diversity, and a healthy work-life balance.