Application Support Specialist – Weekend Days

This is a fully remote position, open to applicants in United States.

📋 Description

• Proactively address client concerns and ensure continuous monitoring of client sites.

• Accelerate the resolution of requests in line with Standard Operating Procedures and Service Level Agreements, collaborating with cross-functional teams as necessary.

• Meticulously document incidents within the ticketing system.

• Escalate unresolved matters through the appropriate internal channels.

• Adhere to monitoring, alerting, and security protocols to safeguard client data and maintain operational integrity.

• Analyze and troubleshoot metrics related to network performance.

• Work alongside engineering and product development teams to address software-related challenges.

• Contribute to the development of the knowledge base and operational runbooks.

⛳️ Requirements

• Demonstrated experience in Customer Care/Call center environments, especially in the area of radiology and PACS administration.

• Experience in clinician onboarding for clinical applications.

• A background in healthcare with strong troubleshooting skills when working with medical professionals, particularly radiologists.

• Basic understanding of DICOM, HL-7, and MWL standards, along with general radiology workflows.

• At least 3 years of experience in level I or higher troubleshooting roles in a call center or support center environment.

• Competence with Zendesk or G-suite; familiarity with SaaS platforms is preferred.

• Previous experience in startup settings is a plus, demonstrating flexibility and a proactive approach.

• Background as a PACS administrator or PACS analyst is preferred.

🏝️ Benefits

• Stock Options

• Flexible Paid Time Off

• Medical, dental, and vision insurance

• Life insurance

• Paid Maternity and Paternity Leave

• 401K matching

• Apple equipment

• Sponsorship for conferences, continuing education, etc.